ESM Architect

Role Purpose:Serve as the design authority for all IT-related service management processes, ensuring legacy IT habits are transformed into ServiceNow Out-of-the-Box (OOTB) standard workflows.Key Responsibilities:Lead Fit-to-Standard workshops for IT Service Management (Incident, Problem, Change, Request, Workflows and Knowledge).Act as the bridge between IT process owners and downstream technical developers, preventing unnecessary platform customizations.Ensure IT process design inherently suppo

Job Description: Serve as the ServiceNow Technical Architect who will assist the team and client in planning, platform technical advisory and guidance. Maintains the stability and usability of the platform across production and non-production environments Performs application maintenance to include performance monitoring and error identification and remediation Provide ServiceNow Platform and product technical subject matter expert (SME) assistance. Leads upgrade planning and execution Mana

Job SummarySeeking a UX & Change Management Lead to drive adoption of a unified Enterprise Service Management (ESM) platform. This role will focus on persona journey mapping, organizational change management (OCM), employee experience, and stakeholder alignment to support enterprise transformation initiatives. Key ResponsibilitiesDevelop persona profiles and service journey maps using Figma/MiroTranslate stakeholder pain points into user-centric portal experiencesCreate executive summaries, adop

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing