UX & Change Management Lead – ESM Transformation

Position Title: ESM Architect Location: Chicago IL (Hybrid) Duration: 6+ months Job Description: ESM Architect - Business (Focus: HR, Finance, Procurement & Cross-Functional) Role Purpose: Serve as the design authority for Enterprise (Business) Service Management, harmonizing how Global People, Finance, and Procurement deliver services through the unified platform. Key Responsibilities: Lead process standardization workshops across HR, Finance, and Procurement. Design cross-functional work

Role Purpose:Serve as the design authority for all IT-related service management processes, ensuring legacy IT habits are transformed into ServiceNow Out-of-the-Box (OOTB) standard workflows.Key Responsibilities:Lead Fit-to-Standard workshops for IT Service Management (Incident, Problem, Change, Request, Workflows and Knowledge).Act as the bridge between IT process owners and downstream technical developers, preventing unnecessary platform customizations.Ensure IT process design inherently suppo

RESPONSIBILITIES: Kforce has a client that is seeking a Senior UX Designer in Chicago, IL. Summary: The Senior UX Designer will help lead the design and definition of engaging digital experiences for employees, transforming unmet user needs and business opportunities into successful employee tools. This position is responsible for contributing to the definition, communication and application of design standards for our desktop and mobile applications and for working with stakeholders and soluti

- Proven experience applying Organizational Change Management methodologies (e.g., Prosci/ADKAR or equivalent). - Strong communication skills with the ability to tailor messaging to executive, management, and practitioner audiences. - Demonstrated ability to influence across functions and organizational levels to drive decisions and adoption. - Strong planning and execution capabilities within complex program environments. - Analytical skills to assess impacts, identify risks, and develop mi