Regional Operation Manager

Chicago, IL, US • Posted 1 day ago • Updated 6 hours ago
Full Time
On-site
Company Branding Image
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Training And Development
  • VTS
  • Field Service
  • Performance Management
  • Organizational Development
  • Talent Management
  • Process Improvement
  • Productivity
  • Customer Experience
  • Sales
  • Technical Support
  • Customer Service
  • Field Service Management
  • Management
  • Escalation Management
  • Continuous Improvement
  • Quality Improvement
  • Issue Resolution
  • Coaching
  • Stakeholder Management
  • Sales Operations
  • Supply Chain Management
  • Finance
  • Enterprise Resource Planning
  • SAP
  • Microsoft Office
  • Customer Relationship Management (CRM)
  • Reporting
  • Business Intelligence
  • Operations Management
  • English
  • SAFE
  • KPI
  • Work In Process
  • Customer Satisfaction
  • Leadership
  • Onboarding
  • Succession Planning
  • Customer Focus
  • Operational Excellence
  • Productivity Improvement
  • Business Planning
  • Capacity Management
  • Forecasting
  • Service Operations
  • Accountability
  • Innovation
  • Adobe AIR
  • Power Tools
  • Assembly
  • Partnership
  • Sustainability
  • Collaboration
  • Brand
  • ATLAS

Summary

Your role
As Regional Operations Manager, lead and develop VTS Service Operations across North America to ensure safe, efficient, customer-focused, and cost-effective field service execution. Drive performance, quality, productivity, customer satisfaction, and people development by strengthening leadership, execution discipline, and collaboration aligned with VTS strategy. Report to Business Line Manager. You will
  • Operational Leadership & Execution
  • Lead regional service operations per VTS strategy, standards, and priorities.
  • Ensure safe, efficient, customer-focused field service.
  • Drive consistent operational discipline region-wide.
  • Safety, Quality & Customer Satisfaction
  • Promote a safe, healthy work environment and proactive safety culture.
  • Improve service quality, reduce repeat issues, rework, warranty costs, and dissatisfaction.
  • Manage major escalations with ownership and coordination.
  • Performance Management & KPI Governance
  • Monitor and improve KPIs such as safety, quality, utilization, efficiency, travel ratio, WIP, variance, and satisfaction.
  • Translate trends into corrective actions with accountability.
  • Provide input for reviews, planning, forecasting, and improvements.
  • People Leadership & Organizational Development
  • Lead, coach, and develop regional leadership team.
  • Enhance leadership, accountability, engagement, and ownership.
  • Support talent development, onboarding, retention, succession, and capability building.
  • Process Improvement & Cross-Functional Collaboration
  • Drive initiatives to increase productivity, reduce waste, improve quality, and enhance customer experience.
  • Support process standardization, best-practice sharing, and operational excellence.
  • Collaborate with Sales, Technical Support, Customer Service, Supply Chain, Finance, HR, Product Company, and divisional stakeholders.
To succeed, you will need
We encourage you to apply even if you don't meet every requirement. We value diverse experiences and perspectives.
  • You have 7+ years in service operations, field service management, industrial operations, or related leadership.
  • Proven leadership of operational teams in technical service environments.
  • Experience managing regional or multi-site service operations preferred.
  • Knowledge Areas
  • Strong understanding of service operations, field execution, capacity planning, resource use, and escalation management.
  • Familiar with KPIs like utilization, efficiency, travel ratio, WIP, variance, safety, quality, and customer satisfaction.
  • Knowledge of service processes, planning, cost drivers, and continuous improvement.
  • Awareness of warranty cost drivers, quality improvement, and cross-functional issue resolution.
  • Critical Skills / Behaviors
  • Strong leadership and coaching; able to develop managers and foster accountability.
  • Result-driven, structured, performance-oriented.
  • Operational discipline to translate KPI trends into improvements.
  • High customer focus, ownership, and calm in escalations.
  • Effective stakeholder management across operations, sales, support, supply chain, finance, HR, and divisions.
  • Tools / Systems / Other Requirements
  • Good knowledge of ERP/service systems, preferably SAP, and strong Microsoft Office skills.
  • Experience with CRM, reporting, planning, or BI tools is advantageous.
  • Bachelor's degree in business, engineering, operations management, or related field preferred; equivalent experience considered.
  • English required; willingness to travel up to 50% within the region.
  • Lead the regional service operations organization and ensure safe, efficient, and customer-focused execution.
  • Drive operational KPI improvement across utilization, external service efficiency, travel ratio, WIP, service variance, quality, safety, and customer satisfaction.
  • Ensure structured follow-up on performance gaps, operational risks, and improvement actions.
  • Lead, coach, and develop the regional service operations leadership team.
  • Strengthen accountability, leadership routines, engagement, and operational discipline.
  • Support capability development, onboarding, succession planning, and organizational readiness.
  • Improve service quality and reduce operational drivers of warranty cost, rework, and customer dissatisfaction.
  • Ensure major service escalations are handled with clear ownership and cross-functional coordination.
  • Support a culture of first-time-right execution, responsiveness, and customer focus.
  • Drive process standardization, operational excellence, and productivity improvement initiatives.
  • Provide operational input for business planning, capacity planning, forecasting, and regional performance reviews.
  • Collaborate with internal stakeholders to ensure service operations supports sustainable business growth.
In return, we offer
  • Culture of trust and accountability
  • Lifelong learning and career growth
  • Innovation powered by people
  • Comprehensive compensation and benefits
  • Health and well-being
Job location

This role is fully remote, enabling you to work from anywhere in the United States. We value results over location and provide the tools and support you need to succeed from any location.

Atlas Copco

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website

Company: Atlas Copco Group

Functional area: Service Location: US - United States City: Chicago IL, Denver CO, Topeka KS On-site/remote: Remote Brand: Atlas Copco Company Name: Vacuum Technique LLC Date of Posting: May 13, 2026 Last day to apply: August 14, 2026
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10490084
  • Position Id: 168667
  • Posted 1 day ago

Company Info

About Atlas Copco Group

Have you ever thought what ai, quantum science, hydrogen vehicles, renewable energy, portable power solutions and life-saving medical treatment all have in common? Well, the (maybe surprising) answer is Atlas Copco Group.

At Atlas Copco Group, we make technology that transforms the future. Or in other words, we innovate in products that are used to build and produce just about everything that’s a part of your life.

We unite curious minds – are you ready to start your journey?

Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

New Hudson, Michigan

Today

Full-time

Export, Pennsylvania

Today

Full-time

Rock Hill, South Carolina

Today

Full-time

Rock Hill, South Carolina

Today

Full-time

USD 43.07 - 53.84 per hour

Search all similar jobs