Systems Analyst Lead

Systems Analysts are responsible for evaluating and improving the institution''s information systems to meet the needs of users and enhance operational efficiency. This role involves gathering requirements, analyzing processes, and collaborating with stakeholders to implement effective technological solutions.

Job Duty 1 - 
Gather and analyze requirements from stakeholders to understand their needs and identify opportunities for improving information systems within the institution.

Job Duty 2 - 
Evaluate existing systems and processes, documenting findings and providing recommendations for enhancements to increase efficiency and effectiveness.

Job Duty 3 - 
Conduct testing and validation of new systems or updates to ensure they meet specified requirements and function as intended.

Job Duty 4 - 
Provide training and support to end-users on new systems and processes, facilitating a smooth transition and promoting user adoption.

Job Duty 5 - 
Develop and maintain documentation related to system specifications, processes, and user guides to ensure clarity and accessibility for stakeholders.

Job Duty 6 - 
Monitor system performance and user feedback, identifying areas for improvement and working with teams to implement necessary changes.

Job Duty 7 - 
Stay informed about industry trends and emerging technologies, evaluating their potential impact and relevance to the institution''s needs.

Job Duty 8 - 
Collaborate with technical teams to design and implement new systems or modifications, ensuring alignment with user requirements and institutional goals.

Job Duty 9 - 
Collaborate with project managers and other team members to ensure that technology initiatives are completed on time and within budget.

Job Duty 10 - 
Perform other job-related duties as assigned

Educational Requirements
Bachelor''s Degree in a related discipline or equivalent combination of education and experience.

Required Experience
Six or more years of relevant experience.

Additional Preferred Qualifications
Technical leadership skills

Preferred Educational Qualifications
Master''s Degree in a related discipline or equivalent.

Additional Preferred Qualifications

• Technical leadership skills
• Master''s Degree in a related discipline or equivalent

Hands-On Experience

• Using no-code/low-code tools (like Power Automate, Zapier, and Mulesoft) to automate enterprise workflows
• Scripting for advanced data operations (e.g., complex extraction, transformation, and automation) using PowerShell or Python
• Leading requirements sessions with real-time visual modeling and diagramming.
• Enhancing platform-level applications through strategic reconfiguration, scripting, and performance tuning (e.g., M365 tenant applications SharePoint/Teams/Bookings, EMS, Tableau, Lucidlink, MediaValet, ClickUp, Intune, ¿)
• Integrating cloud hosted applications and storage solutions (Azure, AWS) 

Hands-On Process & Methodologies

• Security awareness: Identity & access management, data governance
• Modeling techniques: Architecture, business process, data flow, UML, BPMN, RAD
• Software Development Lifecycle: Agile, CI/CD, DevOps
• Service Delivery frameworks: ITSM, ITIL
• Project management methodologies: PMP

Technical Proficiencies

• Microsoft Power Automate, PowerApps
• Microsoft SharePoint/Teams (modern sites, tenant-level admin)
• PowerShell, Python, Javascript
• HTML, CSS, JSON
• Restful APIs

Durable/Soft Skills

• Strong visual communication and modeling skills
• Highly-structured, process-oriented work habits
• Continuous improvement mindset
• Skilled presenter with experience in group training and executive briefings
• Experience working in university or higher education environments