Incident Manager

Remote • Posted 2 days ago • Updated 2 days ago
Contract Independent
Contract W2
24 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Incident Management
  • Root Cause Analysis
  • Management

Summary

The Incident Manager will lead major incident response activities, coordinate outage management, facilitate bridge calls, and drive Root Cause Analysis (RCA) activities.

Responsibilities

  • Manage P1/P2 incidents and outage communications
  • Coordinate technical teams during critical incidents
  • Facilitate bridge calls and executive updates
  • Drive Root Cause Analysis (RCA) processes
  • Track incident trends and operational improvements
  • Ensure adherence to escalation procedures

Required Skills

  • Experience managing enterprise major incidents
  • Strong communication and coordination skills
  • ITIL Incident Management knowledge
  • Experience in 24x7 operations environments
  • Strong stakeholder management skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91119404
  • Position Id: 8971501
  • Posted 2 days ago
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