Application Support Manager

Montvale, NJ, US • Posted 5 hours ago • Updated 2 hours ago

Contract Independent

Contract W2

On-site

Depends on Experience

Horizontal Talent

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Summary

Join our dynamic team in Montvale, NJ, as an Application Support Manager where you'll lead the operation of cutting-edge Azure-based applications. Drive operational excellence in a hybrid work environment.

Responsibilities

Lead the daily operations of the Application Support team, ensuring efficient problem triage and resolution processes.
Serve as the main contact for complex issues, providing hands-on troubleshooting and in-depth root cause analysis.
Collaborate with vendors and technical teams to enhance Azure performance and manage release cycles.
Analyze performance data and logs to ensure consistent application uptime and SLA compliance.
Foster communication across various departments to maintain service reliability.
Advocate for ITIL best practices and drive continuous process improvements.
Prepare and present operational insights and performance metrics to leadership.

Skills

Minimum of 6 years in application support or technical service management, with 3 years in a leadership role.
Proficient understanding of Microsoft Azure architecture and operational tools, .NET/C#, SQL Server, and Windows-based systems.
Strong communication skills to collaborate with diverse teams effectively.
Experience in managing offshore support teams and global operations coordination.

Preferred Skills

Bachelor’s degree in Computer Science, Information Systems, or related field.
Familiarity with tools such as ServiceNow and ITIL-based processes.
Ability to interpret system performance data and write SQL queries.

We are committed to fostering a diverse, equitable, and inclusive environment where every team member can thrive. Horizontal values inclusion as a fundamental principle and encourages candidates from all backgrounds to apply.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $40 - $77 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10123528
Position Id: 73274
Posted 5 hours ago

Company Info

About Horizontal Talent

Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.

We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.

Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.

Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.

Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.

In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.