Senior Voice Engineer

Job at a Glance

• Title: Senior Voice Engineer
• Location: Arlington, VA  (primarily remote, however onsite work is occasionally required)
• Contract: W2 only, 12 month contract with potential for extension or conversion to full time with either the client or CEI
• Pay: $55-$65/hour + optional medical, dental, vision, 401(k) match

Overview

This position is responsible for engineering and analytical tasks related to telecommunications, including implementation, diagnostics, and operational support within the voice services program under the Unified Communications team in Arlington County''s Department of Technology Services. The role involves managing a portfolio of voice products such as Microsoft Teams Phone, Cisco Call Manager, Five9 call center solutions, video intercoms, and legacy voice services.

Key Responsibilities

• Configuring, testing, deploying, maintaining and troubleshooting cloud and on-premise telecom solutions and services
• Monitoring system performance and call quality, and leading efforts to resolve performance issues
• Integrating third-party applications with Teams Phone, Five9, and other County voice services
• Assessing impacts and risks of both scheduled and unplanned service updates and alerts
• Serving as technical subject matter expert for large technical initiatives
• Providing Tier 3 response and support for complex service impacting incidents and problems
• Working closely with internal staff (ex. security, network, AD) and managed services provider for solution implementation and issue resolution
• Recommending, evaluating, developing and recommending new products to enhance service offerings
• Leading implementation of changes to existing solutions
• Reviewing and approving technical changes submitted through formal change management process
• Contributing to the development of the long-term strategy

Required Skills

• Requirement - 10+ years of telecommunications and networking experience with technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud
• Requirement - Direct experience with Cisco Call Manager and Teams Phone
• Preference – Direct experience with Five9 or similar CCaaS product
• Preference - Experience working in federal, state or local government

Preferred Skills

• Experience working in federal, state or local government

Why Should I Apply?

This role offers the opportunity to work on advanced telecommunications solutions within a government environment, supporting critical voice services and large-scale technical initiatives. It is ideal for experienced professionals seeking a challenging and impactful position.

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers'' workforce and project requirements.

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