Exp:
- Field User & Technician Engagement
- Pilot Site Readiness & Deployment Support
- Field Workflow Assessment (Work Orders to Closure)
- Adoption Risk & Feedback Analysis\
- Multi-Site Operational Readiness
8-12+ years of overall experience, with 4+ years in field operations, site deployment, field adoption, maintenance operations, operational rollout support, or user-facing deployment support
* Strong operational credibility and ability to understand how work actually gets done at field/site level
* Experience working with field users, technicians, site managers, operations teams, or geographically distributed site teams
* Experience with field readiness, site deployment, technician workflow, adoption risks, issue escalation, and site-level coordination
* Comfortable with travel to pilot sites and onsite support expectations, including up to 3 onsite business days per pilot site when approved and scheduled
* Strong ability to observe user workflows, ask practical questions, capture field feedback, and document site-level barriers clearly
* Ability to identify adoption risks, usability issues, support needs, and recurring friction points without taking ownership of technical resolution or operational decisions
* Strong communication skills with both field users and remote project stakeholders
* Ability to follow site safety requirements and stay within a non-technical support/observation role
* Ability to work in an environment where documentation, site details, stakeholder inputs, and workplan details may be refined during kickoff and early discovery
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