Business Analyst

Description

We are looking for an experienced Business Analyst to join our team in Downers Grove, Illinois. In this role, you will act as a vital link between business operations and IT, ensuring seamless communication and collaboration to meet organizational objectives. The ideal candidate will possess strong analytical skills, a customer-focused approach, and the ability to manage multiple tasks efficiently.

Responsibilities:
Collaborate with business units to understand operational needs and translate them into technical requirements.
Act as the primary liaison between IT and business stakeholders, fostering clear communication and alignment.
Conduct research, impact analysis, and workflow evaluations to gather and analyze requirements for new initiatives.
Develop detailed specifications, test plans, and documentation to support system functionality and business processes.
Provide technical and functional support for enterprise systems, including configuration, testing, and troubleshooting.
Design and implement training programs to enhance user understanding of systems and processes.
Create and execute test cases to validate system functionality and ensure quality standards are met.
Lead the resolution of technical issues, acting as the escalation point for help desk cases and ensuring timely solutions.
Monitor industry trends and emerging technologies to recommend improvements and innovative solutions.
Maintain compliance with change control procedures, ensuring proper documentation and communication throughout projects.

Requirements

Proven experience in business analysis, including requirements gathering and documentation.
Familiarity with call center operations and customer service processes.
Strong understanding of Agile Scrum methodologies and their application.
Expertise in gap analysis and enterprise application integration.
Knowledge of ERP systems and their functionality.
Experience with user testing and validation processes.
Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams.
Self-motivated and capable of working independently or within a team-oriented environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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