MAWM Support Engineer
Location: Headquarters is in Chicago, but the position Is 100% remote… only needed on site for go live support as needed ( this is normal for this kind of role)
Contract Length: 2 Years
Mode of interview: 2 Virtual interviews.
Minimum years of experience: 5 Years experience
MUST HAVE EXPERIENCE WITH MAWM
Also known as Manhattan Active Warehouse Management (WM)
Manhattan Active Warehouse Management (WM)
Manhattan Active Warehouse Management (MAWM) is a cloud-native, microservices-based warehouse management system (WMS) designed by Manhattan Associates to handle complex distribution operations. It integrates inventory control, labor management, and automation, providing real-time visibility and automatic, continuous updates ("versionless" architecture). MAWM is aimed at large-scale, high-performance retail and logistics environments.
Job titles on a resume may look like : WMS OR MAWM or Manhattan Active….. Prefer candidates who have worked at the company Manhattan active before most of these candidate sit in the Atlanta area
Job Description:
2 different job openings :
MAWM Support Engineer
International Parts has an opportunity for MAWM Support Engineer .Following are the critical responsibilities for this position :-
The primary responsibilities of this role will be to:
1. Resolve software issues working with the software vendor (Manhattan Associates)
2. Troubleshoot technical and functional problems, perform system and regression testing on any break/fix or new features released by the software vendors .
3. Work on system enhancements which result in adding new features and functionality to the software application.
4. Provide guidance and training to users to ensure smooth software application utilization.
Specifically, you are expected to:
1. Be proactive and highly responsive to customers via teams and email communications. The SLA on responsiveness from the support team is driven by the criticality of the issue.
2. Exhibit a sense of urgency in handling customer inquiries.
3. Gain expertise in documenting warehouse business and system processes and working through support tickets .
4. Utilize excellent communication, analytical, and problem-solving skills to address MAWM functional and technical issues.
5. Deep understanding of software application and the underlying business processes
6. Collaborate with other cross functional teams to resolve complex issues impacting warehouse operations (e.g. inability to close shipments, dock door not available, not able to complete pick transactions, inaccurate shipping documentation generated etc.).
Additional Info
1.Expected hour of works is an 8-hour shift between 10 am – 7 pm CST
2. In addition, weekend, holiday and shutdown coverage might be required as part of this role.
3. Expected travel upto 25%
This job description is good for the 2 IT Manhattan functional configurator position.
Navistar is looking for WMS Functional Expert to the Lead the Inbound and Outbound Workstream for the Manhattan Active Warehouse Management(MAWM) Implementation for Navistar’s parts distribution centers.
Key Responsibilities
• Lead and facilitate cross functional discussions with business users, software provider and system integrator to analyze requirements, brainstorm solutions and recommend industry best practices
• Configure and test the MAWM application to enable the outbound workstream processes supporting waving, cubing, picking, packing and shipping.
Qualifications
• Warehouse operations domain experience is a must.
• Should be open to travel atleast 20% during project phase.
• 10+ years of working with best in breed WMS Solutions is a must.
• MAWM experience is highly desirable but not mandatory. Candidate should be able to learn new WMS Solutions based on having sufficient domain and functional experience.
• Needs to have multiple full lifecycle WMS Implementation experience
• Should have the good understanding of the complete WMS Process Flows.
• Good experience in WMS Cloud implementations.
• Understanding & Developing Complex WMS Rules.
• Understanding & Developing Workflows.
• Should have excellent technical skills and should be able to independently handle the technical assignments and lead a team.
• Understand & capable of designing WMS and/or Legacy system(s) Integrations.
• Must possess strong communication skills both verbal and written.
Location: Headquarters is in Chicago, but the position Is 100% remote… only needed on site for go live support as needed ( this is normal for this kind of role)
Contract Length: 2 Years
Mode of interview: 2 Virtual interviews.
Minimum years of experience: 5 Years experience
MUST HAVE EXPERIENCE WITH MAWM
Also known as Manhattan Active Warehouse Management (WM)
Manhattan Active Warehouse Management (WM)
Manhattan Active Warehouse Management (MAWM) is a cloud-native, microservices-based warehouse management system (WMS) designed by Manhattan Associates to handle complex distribution operations. It integrates inventory control, labor management, and automation, providing real-time visibility and automatic, continuous updates ("versionless" architecture). MAWM is aimed at large-scale, high-performance retail and logistics environments.
Job titles on a resume may look like : WMS OR MAWM or Manhattan Active….. Prefer candidates who have worked at the company Manhattan active before most of these candidate sit in the Atlanta area
Job Description:
2 different job openings :
MAWM Support Engineer
International Parts has an opportunity for MAWM Support Engineer .Following are the critical responsibilities for this position :-
The primary responsibilities of this role will be to:
1. Resolve software issues working with the software vendor (Manhattan Associates)
2. Troubleshoot technical and functional problems, perform system and regression testing on any break/fix or new features released by the software vendors .
3. Work on system enhancements which result in adding new features and functionality to the software application.
4. Provide guidance and training to users to ensure smooth software application utilization.
Specifically, you are expected to:
1. Be proactive and highly responsive to customers via teams and email communications. The SLA on responsiveness from the support team is driven by the criticality of the issue.
2. Exhibit a sense of urgency in handling customer inquiries.
3. Gain expertise in documenting warehouse business and system processes and working through support tickets .
4. Utilize excellent communication, analytical, and problem-solving skills to address MAWM functional and technical issues.
5. Deep understanding of software application and the underlying business processes
6. Collaborate with other cross functional teams to resolve complex issues impacting warehouse operations (e.g. inability to close shipments, dock door not available, not able to complete pick transactions, inaccurate shipping documentation generated etc.).
Additional Info
1.Expected hour of works is an 8-hour shift between 10 am – 7 pm CST
2. In addition, weekend, holiday and shutdown coverage might be required as part of this role.
3. Expected travel upto 25%
This job description is good for the 2 IT Manhattan functional configurator position.
Navistar is looking for WMS Functional Expert to the Lead the Inbound and Outbound Workstream for the Manhattan Active Warehouse Management(MAWM) Implementation for Navistar’s parts distribution centers.
Key Responsibilities
• Lead and facilitate cross functional discussions with business users, software provider and system integrator to analyze requirements, brainstorm solutions and recommend industry best practices
• Configure and test the MAWM application to enable the outbound workstream processes supporting waving, cubing, picking, packing and shipping.
Qualifications
• Warehouse operations domain experience is a must.
• Should be open to travel atleast 20% during project phase.
• 10+ years of working with best in breed WMS Solutions is a must.
• MAWM experience is highly desirable but not mandatory. Candidate should be able to learn new WMS Solutions based on having sufficient domain and functional experience.
• Needs to have multiple full lifecycle WMS Implementation experience
• Should have the good understanding of the complete WMS Process Flows.
• Good experience in WMS Cloud implementations.
• Understanding & Developing Complex WMS Rules.
• Understanding & Developing Workflows.
• Should have excellent technical skills and should be able to independently handle the technical assignments and lead a team.
• Understand & capable of designing WMS and/or Legacy system(s) Integrations.
• Must possess strong communication skills both verbal and written.
Never miss an opportunity! Create an alert based on the job you applied for.
