IT Business Relationship Manager

RESPONSIBILITIES:
Kforce has a client that is seeking an IT Business Relationship Manager in Fort Worth, TX.

Roles and Responsibilities:
IT Operations & Platform Support:
* Support day-to-day IT operations for Oracle Cloud ERP and local applications by monitoring system health, validating data flows, and ensuring stable business and IT operations for ERP and local application day to day IT operations for ERP and local applications by monitoring system health, validating data flows, and ensuring stable business operations
* Collaborate with local/global IT teams and vendors to translate operational issues or business needs into actionable requirements and coordinated support activities
* Serve as the business-facing contact for functional issues, enhancement requests, and process inquiries
* Monitor system performance metrics, identify patterns or risks, and escalate technical issues to appropriate IT teams with clear business context
* Ensure business processes and system usage remain aligned with global standards, security guidelines, and compliance requirements

Incident, Problem & Request Management:
* Coordinate incident resolution by gathering requirements, replicating issues, and communicating business impact to technical teams for timely resolution
* Participate in Major Incident activities by supporting triage, documenting user impacts, and coordinating communication across stakeholders
* Support root cause analysis (RCA) by gathering functional data, documenting findings, and helping define corrective and preventive actions
* Contribute to defining monitoring requirements, controls, and functional checkpoints that improve system stability and user experience
* Ensure service requests, access requests, and operational tasks follow standardized documentation and approval processes

Supply Chain & Business Partnership:
* Perform as an IT partner for Supply Chain, Operations, and Finance, helping clarify business needs

REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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