Role: Cisco Network Services Manager
Duration: 12+ Months
Location: Austin, TX. 78752. The working position is Hybrid - On Site and Telework.
Primary Skills: Network Operations, SD-WAN, Cisco VoIP, WAN/LAN/Wireless, Network Security (NGFW), ITIL (Incident/Change Mgmt), Monitoring Tools (ThousandEyes/AppDynamics), Team Leadership
Summary:
Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
- Oversee daily operational activities, including incident management, problem resolution, and service availability
- Serve as escalation point for high-priority network and infrastructure issues
- Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
- Support ongoing and planned initiatives, including:
- SD-WAN implementation and optimization
- Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics)
- Security integrations (e.g., Secure Workload, NGFW, identity services)
- Provide vendor coordination and oversight for network-related services and contracts
- Ensure compliance with Agency security standards, policies, and regulatory requirements
- Participate in change management processes and ensure proper documentation and approvals
- Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
- Provide status reporting, risk identification, and mitigation planning to leadership
- Maintain documentation of network architecture, processes, and operational procedures
- Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager
Required Skills:
7 Years of Required experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals.
Preferred Skills:
7 Years of Preferred experience with administration, maintenance, and design of Cisco VoIP solutions is required.
5 Years of Preferred Experience managing a networking team in a highly complex environment.
5 Years of Preferred Experienced with implementation and support of 24x7x365 network, voice, and video environment.
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