Sr. Business Analyst with MaaS360

Job Title : Sr. Business Analyst with MaaS360

Location details : Hyattsville, MD- Hybrid work schedule- 4 days on-site, 1 day remote

Duration : 2 years

Job Description: We are looking for a Sr. Business Analyst, MaaS360 to manage and optimize the end-to-end mobile device lifecycle and support mobility processes.

What You’ll Do 

• Analyze and optimize end-to-end mobile device lifecycle (request → procurement → provisioning → reassignment → decommissioning → surplus)
• Document and improve workflow efficiency
• Identify process gaps and implement controls
• Maintain lifecycle compliance metrics
• Manage business relationships with wireless carriers (e.g., Verizon, AT&T)
• Analyze monthly billing and perform reconciliation
• Identify zero-usage lines and cost optimization opportunities
• Track service activations, suspensions, porting, and plan changes
• Coordinate escalations and SLA adherence
• Support MDM policy governance and change control processes
• Analyze compliance dashboards and reporting metrics
• Coordinate cybersecurity approval workflows for mobile applications
• Monitor enrollment accuracy and policy adherence
• Support audit documentation and regulatory readiness
• Coordinate device procurement and inventory intake
• Ensure asset tagging and system-of-record accuracy
• Facilitate formal handoff between Inventory and MDM teams
• Track device assignment and refresh cycles
• Support executive and priority device handling processes
• Develop mobility performance dashboards (SLA, compliance, aging tickets)
• Conduct cost analysis and forecasting for device refresh programs
• Analyze usage trends and recommend optimization strategies
• Present findings and recommendations to leadership
• Serve as liaison between Mobility, Cybersecurity, Finance, Service Desk, and Inventory
• Lead mobility process review meetings
• Support change management communications
• Align operational practices with organizational policy

What You'll Need

Required:

• 7 years of experience developing and managing project budgets for all technology projects
• 7 years of experience developing pro-forma invoices for cost-reimbursable projects and monthly financial summary reports
• 7 years of experience interfacing with internal accounting departments to ensure proper budgets are used and accounting codes are current
• 7 years of experience developing processes to obtain timely project cost information from accounting systems
• 7 years of strong client skills with the demonstrated ability to communicate effectively throughout all levels of an organization
• 7 years of proficiency in formal project management methods, including internal documentation and external communications
• 7 years of experience with IBM MaaS360, Microsoft Office 365/10, Microsoft Exchange, Windows 10 Enterprise, Active Directory, SMS/SCCM, Citrix, SharePoint, Remotely Anywhere, Dam
• 7 years of experience conducting research for mobile device equipment, accessories, and airtime services; identifying, diagnosing, and resolving problems with mobile devices
• 7 years of experience configuring, testing, and supporting mobile devices (air cards, cell phones, smartphones, tablets); testing iOS (iPhone Operating System) and Android releases