Cleared ServiceNow Platform Administrator

Cleared ServiceNow Platform Administrator

This is a Full-Time Remote Role supporting a Large Government Consulting Firm working with Fed Civ Governmental Programs. Having an Active Government Clearance (Public Trust or Higher) and experience working within a Government Contracting (GovCon) environment, or supporting Federal Government Projects/Programs is required. Full benefits, PTO, and paid holidays is inclusive to this position.

Number of Available Positions: 2

Salary Target: $100K- $130K/YR (Salary is flexible based on the relevant professional experience and background related to the position)

Requirements: ship Work Authorization Status; Active/Current Government Clearance (Public Trust or Higher); Experience working within a GovCon environment and/or supported Federal Government Programs/Projects; 5+ years of professional experience with ServiceNow Platform Administration, Configuration, and Architecture Support; ServiceNow Certified System Administrator (CSA) is required

Job Description:

ServiceNow platform administrator / architect experience in two or more of the following areas: 

• Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM 

• SPM modules, including Demand and Project Portfolio Management (PPM) 

• Additional ServiceNow modules, including ITOM, SecOps, and CSM 

• REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub Proficient in the following qualifications: 

• Minimum of five (5) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support. 

• Current ServiceNow Certified System Administrator (CSA) certification is required.

• Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB. 

• Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration. 

• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications. 

• Experience managing platform updates, releases, instance clone activities, patches, and upgrades. 

• Experience monitoring platform performance, instance health, and maintenance activities. 

• Experience supporting integrations between ServiceNow and other enterprise systems. 

• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews. 

• Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities. 

• Experience providing end-user support, training, and operational guidance. 

• Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance. 

• Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing. 

• Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability. 

• Ability to use AI capabilities in daily work to improve productivity and solution quality. 

• Strong communication, troubleshooting, organizational, and rapid task switching skills. 

Required Skills: 

• Knowledge/experience of SDLC practices 

• Effective liaison leading technical development teams 

• Strong facilitation skills to effectively lead discussions across multiple groups 

• Oral and written communication skills including presenting to management 

• Knowledge/experience with Agile Methodologies 

• Knowledge/experience of SDLC practices 

• Change Management and Configuration Management (VersionOne, ServiceNow, etc) 

• Application Lifecycle Management (ALM) 

• Problem/Risk Management 

• MS Office Suite 

• Knowledge in AI tools (Github Copilot, Playwright) 

• ITIL certification 

• Experience in two (2) or more of the following areas: 

• Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM 

• SPM modules, including Demand and Project Portfolio Management (PPM) 

• Other ServiceNow modules, including ITOM, SecOps, and CSM 

• REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub 

Education: No specific requirement for education 

Required experience and certification: 

• Minimum of five (5) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support. 

• Current ServiceNow Certified System Administrator (CSA) certification is required.)