Business Analyst

JOB TITLE: Business Analyst
JOB LOCATION: Springfield, MA (hybrid)
WAGE RANGE*:58 - 62 / hour must be W2
JOB NUMBER: 37790529

REQUIRED EXPERIENCE:

• Lead analysis of impacts to the business (impact analysis)
• Development of business process models, process outlines, procedures and job aides to help ready the Business
• Perform requirement management planning for medium to large scale projects
• Leads business analysis across multiple parallel initiatives
• Gathering and documentation of functional and non-functional requirements
• Clear and concise written and verbal communications
• Strong facilitator to drive requirements gathering sessions
• Collaborate with business and systems experts
• Peer review of work product
• May provide oversight of overall quality of work product
• Negotiate and influence requirements direction

The Ideal Qualifications

• Works with guidance on more complex projects
• Capable of applying knowledge to handle all but the most complex problems independently
• Anticipates change and directs or redirects efforts
• Looks for and finds ways to improve operations while ensuring business value and outcomes
• A minimum of 5+ yrs of related business analysis experience

JOB DESCRIPTION
The Operations Project Management Office (OPMO) is seeking an experienced Business Consultant. In this highly visible role, you will report to the Director of Project Management and support projects led or supported from the Operations organization. You will be responsible for coordinating, planning, and developing business analysis and requirements documentation that support a large-scale business project, as well as readiness initiatives, for implementing Salesforce across the Operations organization. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement). Experience with Salesforce business and/or technical components is highly desirable.

As a Business Consultant, you will:

• Formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements
• Devise or modify procedures to solve complex problems considering business and/or system limitations, operating time, and form of desired results
• Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements
• Guide and advise less-experienced Business Analysts.
• Competent to work at the highest technical level of most phases of business and/or systems analysis while considering the business implications of the application of technology to the current and future business environment
• Accountable to drive escalation analysis and resolution on complex issues
• Ability to communicate difficult decisions timely, clearly, and accurately with internal and external colleagues
• Develop recommendations by applying critical thinking to conduct analysis and weigh risk
• Lead initiatives supporting business strategy and process improvement
• Identify gaps in processes/procedures and make recommendations for improvement
• Develop a strong network of resources/business partners across the organization and our vendor partners
• Facilitate and organize meetings with key stakeholders and business partners

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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