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Software Technical Expert OfficeTrack

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract W2

4 Months

Remote

$DOE

Fitment

Dice Job Match Score™

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Job Details

Skills

AI-Driven
Field Service Operations
OfficeTrack Configuration & Administration
Workforce Management

Summary

Position: Software Technical Expert OfficeTrack
Location: 100% Remote

Strong expertise in OfficeTrack platform configuration and optimization
Experience in Workforce Management solutions and field operations workflows
Hands-on knowledge of rollout planning, governance, and operational execution
Ability to work with enterprise integrations and process automation initiatives

Role Overview

We are seeking a Software Technical Expert with solid experience in OfficeTrack implementations and Workforce Management operations. The ideal candidate will contribute to strategic configuration planning, deployment execution, workflow optimization, and system enhancement initiatives to improve dispatch and field service efficiency.

Responsibilities

Develop and standardize an enterprise-level OfficeTrack configuration framework aligned with business objectives and operational KPIs
Create and manage phased deployment strategies, including pilot execution, adoption planning, and enterprise-wide expansion
Configure user access models, operational controls, and governance standards to minimize manual interventions and improve compliance
Analyze dispatch and field service workflows to recommend usability improvements, automation enhancements, and AI-driven efficiencies
Collaborate with cross-functional teams to improve integrations between OfficeTrack and connected enterprise platforms such as Amdocs, UKG, and related systems
Prepare and execute comprehensive testing strategies within production-like environments to validate functionality and performance
Continuously identify process improvement opportunities and maintain a prioritized enhancement backlog throughout the engagement
Support stakeholders during rollout activities, issue resolution, and operational stabilization phases

Preferred Qualifications

Experience working with workforce scheduling, field service management, or mobile workforce platforms
Understanding of enterprise application integrations and workflow orchestration
Strong analytical, troubleshooting, and stakeholder communication skills
Ability to work independently in a remote, fast-paced consulting environment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10109301
Position Id: 2026-18664
Posted 1 hour ago

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