Remote or Hybrid in Harrisburg, Pennsylvania
•
Today
Functional Consultant in Harrisburg PA. The candidate can be remote but need to onsite once in 6 weeks. Required Qualifications 8+ years leading customer engagement/contact center modernization initiatives, with public-sector or regulated industry delivery experience.Proven requirements leadership: workshop facilitation, documentation, traceability, and stakeholder consensus.Hands-on functional/architectural capability with:Dynamics 365 Customer ServiceSelf-service portals (Power Pages or equiv
Easy Apply
Contract
$90+




