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Dynamics 365 Functional Consultant

Hybrid in Harrisburg, PA, US • Posted 6 hours ago • Updated 6 hours ago

Contract W2

Occasional Travel Required

Remote

$90+

Fitment

Dice Job Match Score™

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Job Details

Skills

Copilot
Artificial Intelligence
exellent communication skills

Summary

Functional Consultant in Harrisburg PA. The candidate can be remote but need to onsite once in 6 weeks.

Required Qualifications

8+ years leading customer engagement/contact center modernization initiatives, with public-sector or regulated industry delivery experience.
Proven requirements leadership: workshop facilitation, documentation, traceability, and stakeholder consensus.
Hands-on functional/architectural capability with:

Dynamics 365 Customer Service
Self-service portals (Power Pages or equivalent)
Voice/IVR contact center design and routing concepts
Practical GenAI/Copilot use cases with governance considerations

Strong understanding of security and privacy fundamentals (least privilege, audit trails, data minimization).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91103455
Position Id: 8948190
Posted 6 hours ago

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