Sr. Field Services Technician

Job#: 3018045

Job Description:

Field Services Technician

Onsite in Palo Alto, California or in Newark, California - must have reliable form of transportation

3-6 months, contract to hire

Pay: $35-$38 an hour

Position Overview:

We are seeking a skilled and customer-focused Field Services Technician to provide technical support and troubleshooting for end-users across various platforms. This role requires strong problem-solving abilities, a proactive mindset, and excellent communication skills to ensure seamless IT operations and user satisfaction.
Key Responsibilities:

• Provide hands-on support for Windows operating systems, including Windows 7 troubleshooting and Windows 10 re-imaging/migration.
• Assist with Mac OS issues (nice to have).
• Troubleshoot and resolve Office 365 application issues.
• Support network connectivity, including Wi-Fi troubleshooting for end-users.
• Utilize basic PowerShell commands for single-line troubleshooting (preferred).
• Maintain accurate documentation of issues and resolutions.
• Deliver exceptional customer service with a customer advocate mentality.
• Collaborate effectively with diverse teams and end-users.

Technical Qualifications:

• Experience with Windows operating systems (Windows 7 required; Windows 10 preferred).
• Familiarity with Mac OS (nice to have).
• Proficient in Office 365 troubleshooting.
• Basic networking knowledge for connectivity issues.
• PowerShell experience for basic troubleshooting (preferred).
• CompTIA A+ certification (nice to have).

Soft Skills:

• Strong sense of ownership: "Regardless of the problem, we own it."
• Customer-first approach with excellent interpersonal skills.
• Eagerness to learn and adapt to new technologies.
• Ability to work effectively with individuals at all levels.

Why Join Us?

This is an opportunity to work in a dynamic environment where your technical expertise and customer service skills make a real impact. If you are passionate about technology and helping people, we want to hear from you!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.