Job#: 3018045 Job Description: Sr. Field Services Technician
Location: Palo Alto, California (Onsite)
Employment Type: Contract
Role Overview
The Sr. Field Services Technician is responsible for providing work direction to field technicians responsible for onsite installation, configuration, repair, and maintenance for a variety of end-user and network devices. This role will provide L2/L3 support as required and work with service desk and desktop engineering teams to identify and remediate recurring issues. There are two open positions for this role.
Key Responsibilities
- Monitor technician activity across field locations, optimizing support and providing escalated technical assistance as required.
- Work with desktop and network engineering teams to identify, diagnose, and resolve recurring incidents.
- Resolve escalated service delivery issues and interact regularly with IT customers.
- Perform root cause analysis on recurring issues and communicate results with internal teams.
- Provide service and customer support during field visits or dispatches.
- Oversee all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, and related software.
- Oversee onsite initial basic network troubleshooting, including port activation and deactivation.
- Complete accurate and timely updates in an Asset Management tracking system.
Required Qualifications
Education: A four-year college degree or advanced certifications (e.g., Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365).
Experience: Five years of related work experience. Experience in a healthcare IT environment is preferable.
Technical Skills:- Experience troubleshooting, repairing, and supporting Windows 7 and Windows 11 operating systems.
- Proficient in troubleshooting Office 365.
- Experience with HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service on at least 2 hardware systems is required.
- Experience with Apple (iPad) and other common tablet computing devices.
- Knowledge of troubleshooting printers, monitors, and external hard drives.
- Experience with Cisco routers, switches, and wireless access points.
- Proficiency with Excel.
- CompTIA A+ certification is required.
- A clean driving record is required.
- A valid Driver's License from any US State is required.
Preferred Qualifications
- Experience with Windows 10 for re-imaging/migration.
- Experience with Mac OS.
- Basic PowerShell knowledge for single-line troubleshooting.
- One or more of the following certifications: CCIE, CCNA, CCNP, CCDE, CCDP, CCSP, CCVP.
- Strong documentation skills.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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