Fleet Support Engineer

Job#: 3031492

Job Description:
Job DescriptionFleet Support Engineer

Location: Foster City, California (Onsite)
Employment Type: Contract

Role Overview

The Fleet Support Engineer on the Vehicle Development team serves as the highest level of field technical support, focused on systemic reliability of fleet vehicles. This role is a subject matter expert in sensor systems, supporting regional support engineers on their most complex escalations. Through fleet-wide analysis of diagnostics and metrics, you will identify reliability gaps and feed critical design changes back to Hardware Engineering.

Key Responsibilities

• Serve as the primary point of contact for Tier 3 escalations on sensor-related fleet issues, including LiDAR, cameras, and radar.
• Diagnose and resolve complex hardware, software, tooling, or process failures related to sensors and perception systems using log review and data analysis.
• Develop thorough troubleshooting guides for Tier 1 and Tier 2 escalations.
• Lead deep-dive investigations into novel failure modes using root cause analysis methodologies.
• Develop engineering solutions as short-term mitigations and long-term correction actions to improve vehicle safety and reliability.
• Perform hardware bring-up and validation procedures for new vehicle components.
• Monitor fleet-wide telemetry to identify emerging trends in hardware degradation or firmware/software regression.
• Drive closed-loop feedback by translating field failure data into engineering change requests to improve sub-system design.

Required Qualifications

Education: Bachelor's degree in Mechanical Engineering, Electrical Engineering, or Automotive Engineering.

Experience: Minimum 6+ years of relevant experience in automotive, autonomous vehicles, transportation, or aerospace.

Technical Skills:

• Deep understanding of LiDAR, cameras, and radar hardware including calibration, integration, and field troubleshooting.
• Familiarity with data formats and pipelines used by perception systems (e.g., point clouds, image streams, radar returns).
• Proficiency with network analysis tools (e.g., Wireshark, Vector tools) for Automotive Ethernet debugging.
• Proficiency with interpreting electrical schematics, harness diagrams, and state machine diagrams.
• Ability to perform system-level root cause analysis down to the component level.
• A proactive self-starter who can build strong relationships and communicate efficiently.

Preferred Qualifications

• Experience with electric vehicle technology.
• Experience with remotely supporting vehicle troubleshooting.
• Experience with Automotive Ethernet (100BASE-T1, 1000BASE-T1) for high-bandwidth sensor data transport.
• Knowledge of vehicle systems, diagnostic tools, Unified Diagnostic Services (UDS) and Ethernet-based diagnostics (DoIP).
• Experience with Linux & Python for fleet-level data processing.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.