Inventory Control Clerk

Responsibilities:

• Support inventory control and order processing activities within distribution operations.
• Audit inventory across systems (Manhattan, SAP, ADMS) to ensure data accuracy and balance.
• Investigate and resolve inventory discrepancies during daily order processing.
• Process rejected, expired, and short-dated products, including support for destruction, rework, or quarantine activities.
• Resolve orders on hold due to inventory status and cancel orders as required.
• Monitor system error logs across Manhattan, ADMS, and SAP, and resolve or escalate issues.
• Compile, analyze, and report key performance indicators for distribution operations.
• Support training activities for employees and assist in onboarding processes.
• Manage customer order queues and release deliveries to meet shipping expectations.
• Provide support to Distribution and Receiving teams during peak demand periods.
• Ensure compliance with quality systems and maintain effectiveness of quality processes.
• Work across multiple sites as required.

Required Skills And Experience:

• Experience with inventory systems such as Manhattan, SAP, or ADMS.
• Ability to analyze data, investigate discrepancies, and resolve operational issues.
• Strong organizational skills with ability to follow detailed instructions.
• Experience working with complex computer applications and multiple operating environments (Windows, DOS, Mainframe).
• Proficiency in MS Office tools including Excel and Lotus Notes.
• Ability to manage multiple tasks and work effectively under pressure.
• Strong written and verbal communication skills with good interpersonal abilities.
• Problem-solving skills with attention to detail and accuracy.
• Knowledge of warehousing, logistics, shipping, and transportation workflows.
• Ability to work in cold storage/freezer environments (-20 C or colder).
• Willingness to work overtime as required.

Additional Qualifications:

• Experience handling customer interactions via inbound/outbound calls.
• Demonstrated ability to provide accurate information with patience, tact, and empathy.
• Ability to manage call handling with speed and accuracy.