Process Writer

Job Title: Professional Process Writer

Location: Remote

Duration: Contract - 12 months

Pay Range: $30/hr $33/hr (W2)

Job ID: 407904

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Process Writer to join our Customer Experience (CX) team. The ideal candidate will have strong experience in process documentation, SOP and DLP development, process mapping, and knowledge management and a proven ability to standardize procedures, identify gaps, and drive documentation quality and consistency.

Responsibilities:

• Document existing CX processes with flowcharts, process maps, and narratives in collaboration with Lean Six Sigma Black Belts and CX teams.


• Conduct gap analyses to identify inefficiencies and recommend improvements aligned with best practices.


• Develop, standardize, and maintain SOPs and DLPs across all CX functional areas with version control.


• Perform quality assurance reviews to validate accuracy, compliance, and operational relevance of documentation.


• Create and maintain documentation standards, templates, and tools for consistent usage.


• Collaborate with cross-functional stakeholders to gather information, clarify process details, and incorporate feedback.


• Manage documentation projects, including planning, milestone tracking, risk identification, and stakeholder communication.


• Report progress, findings, and recommendations to team members, stakeholders, and leadership.

Required Skills & Qualifications:

• Bachelor's degree in Technical Writing, Business, Communication, or related field, or equivalent experience in technical/process writing.


• Knowledge management proficiency to identify, create, store, and disseminate actionable information.


• Ability to lead meetings to elicit process information from stakeholders and SMEs.


• Strong communication and interpersonal skills to build relationships and influence internal and external partners.


• Microsoft Office proficiency: Word (styles, templates, document control), Excel (tracking, organization, basic formulas), PowerPoint, and SharePoint (document management, version control).


• Working knowledge of process mapping and facilitation, with experience using Visio or similar tools for current and future-state workflows.


• Analytical mindset with attention to detail to accurately decompose and record processes.


• Ability to collaborate within a team and work independently to manage tasks and projects.

Preferred Skills:

• Industry knowledge of Medicaid operations, including Claims, Prior Authorization, Provider Enrollment, Contact Center, and Mailroom.


• Experience translating complex workflows into SOPs, DLPs, and process maps.


• Familiarity with Lean Six Sigma methodologies or Green Belt certification.


• Project management experience across multiple workstreams, including dependency and timeline management using MS Project, Planner, or similar tools.


• Strong analytical and problem-solving skills with the ability to identify gaps and recommend solutions.


• Proficiency with Microsoft Office Suite and business productivity applications.


• Excellent verbal and written communication for diverse audiences.


• Proven interpersonal and collaboration skills with internal and external stakeholders.


• Strong organizational skills to manage competing priorities and meet deadlines.


• Experience working with cross-functional teams and SMEs to validate processes and achieve objectives.


• Ability to work independently with minimal supervision while contributing to team goals.

Specific Technical and Soft Skills:

• MS Word: advanced proficiency, including style guides and formatting.


• MS Excel: intermediate proficiency.


• Document management and version control.


• Active listening and effective stakeholder interviewing.


• Clear communication to translate complex information into actionable instructions.


• Relationship building and collaboration.


• Critical thinking to identify inconsistencies, gaps, and improvement opportunities.


• Attention to detail.

Additional Details:

• Client Interface Required: Yes.


• Overtime Required: No.


• Dress Code: Business Casual.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits


• Opportunities for growth with global clients


• A supportive, inclusive culture that values innovation and people


• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.