Process Writer

Job Title: Process Writer

Location: Remote

Duration: Contract - 12 months

Pay Range: $30/hr $33/hr (W2)

Job ID: 407907

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Process Writer, Customer Experience (CX) to join our dynamic team. The ideal candidate will have strong experience in process documentation, SOP/DLP development, and process mapping and a proven ability to standardize procedures, identify gaps, and deliver clear, usable documentation that drives operational consistency.

Responsibilities:

• Develop comprehensive process documentation with CX teams and Lean Six Sigma Black Belts, including detailed flowcharts, process maps, and narratives.


• Conduct gap analyses to identify inefficiencies and propose improvements aligned with best practices.


• Write, standardize, and maintain SOPs and Desk Level Procedures across all CX functional areas with version control.


• Perform quality assurance reviews to validate documentation accuracy and compliance with operational standards.


• Establish and enforce documentation standards, templates, and tools for consistent adoption.


• Collaborate with cross-functional stakeholders to gather details, clarify workflows, and incorporate feedback.


• Manage documentation projects, track milestones, identify risks, and report progress and recommendations to leadership.

Required Skills & Qualifications:

• Bachelor's degree in Technical Writing, Business, Communication, or related field, or equivalent experience in technical/process writing and SOP/DLP development.


• Knowledge management skills to identify, create, store, and disseminate actionable content for employees and stakeholders.


• Ability to lead Teams meetings to extract process details from SMEs and stakeholders.


• Effective communication and interpersonal skills to influence internal and external partners.


• Proficiency in Microsoft Office Suite: Word (styles, templates, document control), Excel (tracking, data organization, formulas), PowerPoint, and SharePoint (document management, version control).


• Working knowledge of process mapping and ability to create current- and future-state workflows using Visio or similar tools.


• Analytical mindset with attention to detail to break down and record processes accurately.


• Ability to work both collaboratively and independently to manage projects and deliverables.

Preferred Skills:

• Familiarity with Medicaid operations such as Claims, Prior Authorization, Provider Enrollment, Contact Center, and Mailroom.


• Demonstrated ability to translate complex workflows into clear SOPs, DLPs, and process maps.


• Experience with Lean Six Sigma; Green Belt is a plus.


• Project management experience with multi-workstream initiatives and tools such as MS Project or Planner.


• Strong analytical and problem-solving skills to identify process gaps and recommend solutions.


• Proficiency with business productivity tools and the Microsoft Office Suite.


• Excellent verbal and written communication suitable for diverse audiences.


• Proven relationship-building and stakeholder collaboration skills.


• Organizational skills to manage competing priorities and meet deadlines.


• Ability to work independently with minimal supervision while contributing to team objectives.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits


• Opportunities for growth with global clients


• A supportive, inclusive culture that values innovation and people


• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.