Process Writer

Job Title: Professional Process Writer

Location: Remote

Duration: Contract - 12 months

Pay Range: $30/hr $33/hr (W2)

Job ID: 407902

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Process Writer to join our dynamic Customer Experience team. The ideal candidate will have strong experience in process documentation, SOP and DLP development, process mapping, and knowledge management and a proven ability to standardize procedures, identify gaps, and drive documentation quality that aligns with best practices.

Responsibilities:

• Document existing CX processes with detailed flowcharts, process maps, and written narratives, including gap analysis and improvement recommendations.


• Develop, maintain, and version-control standardized SOPs and DLPs across all CX functional areas.


• Conduct periodic quality reviews to validate documentation accuracy and compliance with operational standards.


• Establish and govern documentation standards, templates, and tools to ensure consistency and usability.


• Collaborate with Lean Six Sigma Black Belts, SMEs, and cross-functional teams to gather information and incorporate stakeholder feedback.


• Manage documentation projects, including work planning, milestone tracking, risk identification, stakeholder coordination, and reporting.

Required Skills & Qualifications:

• Bachelor's degree in Technical Writing, Business, Communication, or related field, or equivalent experience in technical/process writing and SOP/DLP development.


• Knowledge management capabilities to identify, create, store, and disseminate actionable information.


• Confidence leading Teams meetings to elicit process information from stakeholders and SMEs.


• Strong communication and interpersonal skills to influence and partner with internal and external teams.


• Proficiency with Microsoft Office Suite: Word (styles, templates, document control), Excel (tracking, organization, basic formulas), PowerPoint, and SharePoint (document management, version control).


• Working knowledge of process mapping and ability to create current and future-state workflows using Visio or similar tools.


• Analytical mindset with attention to detail to decompose and accurately record processes.


• Ability to work both collaboratively and independently to manage projects and deliverables.

Preferred Skills:

• Industry knowledge of Medicaid operations, including Claims, Prior Authorization, Provider Enrollment, Contact Center, and Mailroom.


• Experience translating complex workflows into clear SOPs, DLPs, and process maps.


• Experience with Lean Six Sigma methodologies or Green Belt certification.


• Project management experience with multiple workstreams using tools such as MS Project or Planner.


• Strong problem-solving skills to identify process gaps, evaluate options, and recommend solutions.


• Proficiency with Microsoft Office Suite and common business productivity tools.


• Excellent verbal and written communication for diverse audiences.


• Proven relationship-building and collaboration with internal and external stakeholders.


• Strong organization to manage competing priorities and meet deadlines.


• Experience gathering and validating process information with cross-functional teams and SMEs.


• Ability to work independently with minimal supervision while contributing to team goals.

Specific Technical and Soft Skills:

• Technical: MS Word (advanced, styles and formatting), MS Excel (intermediate), document management and version control, Visio or similar for process mapping.


• Soft: Active listening, clear communication, relationship building, critical thinking, and attention to detail.

Additional Details:

• Dress Code: Business Casual.


• Client Interface Required: Yes.


• Overtime Required: No.


• Hours per Day: 8.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.


• Opportunities for growth with global clients.


• A supportive, inclusive culture that values innovation and people.


• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.