Position: Oracle Retail MFCS Consultant (Onsite)
Location: Plano, TX (Onsite – US Client)
Work Schedule: Candidate must work aligned with the client’s time zone.
Position Type: [Contract]
About the Role
We are seeking an experienced and dynamic Oracle Retail MFCS Consultant to join our client’s team on an onsite basis in Plano, TX. In this role, you will act as the vital bridge between business stakeholders, internal IT teams, offshore Application Management Services (AMS) teams, and MFCS (Sales Audit) support functions. If you have deep expertise in Oracle Retail Merchandising System / MFCS and a strong background in application support and service delivery, we want to hear from you.
Key Responsibilities
Liaison & Communication: Act as the primary onsite liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS / Sales Audit support for incidents, enhancements, and service requests.
Support & Service Delivery: Lead application support and service delivery for Oracle Retail MFCS modules, ensuring strict adherence to SLAs, incident resolution timelines, and maximum system availability.
Requirement Gathering: Facilitate business requirement gathering and solution discussions, translating complex functional needs into clear, actionable tasks for offshore support and development teams.
Incident & Problem Management: Drive incident, problem, and change management processes, including conducting thorough root cause analysis (RCA), risk assessments, and implementing effective preventive measures.
Release & Deployment Coordination: Coordinate release planning, testing, and production deployments while ensuring minimal business disruption and full compliance with change management standards.
Performance Monitoring: Monitor application performance and operational KPIs to proactively identify system issues, process improvements, and optimization opportunities across MFCS integrations and workflows.
Qualifications & Requirements
Proven hands-on experience working with Oracle Retail MFCS (Merchandising Foundations Cloud Service / Sales Audit).
Strong background in retail IT application support, service delivery, and managing offshore-onsite collaboration models.
Excellent understanding of incident, problem, and change management ITIL processes.
Exceptional communication, stakeholder management, and analytical skills.
Ability to work onsite in Plano, TX, aligned with the client’s time zone.
How to Apply
If you match the requirements and are ready for an exciting onsite opportunity, please send your updated resume to [].
Chandan Singh
Technical Recruiter
Global Applications Solution LLC (USA)
📞 USA: +1 | 📱 WhatsApp: +91
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