Apple Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical support for a Mac-based environment serving approximately 40 users. This contract opportunity with the potential to become permanent is ideal for someone who enjoys delivering responsive end-user support, maintaining reliable workplace technology, and contributing to a positive employee experience. The role includes one day onsite each week and requires a strong service mindset, sound troubleshooting ability, and comfort supporting essential collaboration and productivity tools.

Responsibilities:
Deliver timely technical assistance for hardware, software, and access-related issues, ensuring users receive effective support with minimal disruption.
Provide dedicated support for Apple devices, including MacBook Pro and MacBook Air systems, with a focus on setup, troubleshooting, maintenance, and user guidance.
Help maintain office connectivity and assist with technology needs that support both onsite staff and remote team members.
Administer and support key workplace platforms such as Jira, Confluence, Bitbucket, Slack, Microsoft Teams, and 1Password to keep daily operations running smoothly.
Coordinate onboarding and offboarding activities for employees and contractors, including device preparation, account access, and recovery of company technology.
Oversee the lifecycle of IT equipment by assisting with procurement, inventory tracking, deployment, maintenance, and retirement of assets.
Work with external technology providers to evaluate services, manage ongoing relationships, and monitor vendor performance and agreements.
Recommend and implement practical improvements to support processes and service workflows with an emphasis on usability and inclusivity.
Assist with adherence to security and privacy standards by supporting established policies, access controls, and related operational practices.

Requirements

Experience providing help desk or desktop support in an end-user environment.
Hands-on expertise supporting Apple hardware and macOS, particularly MacBook Pro and MacBook Air devices.
Working knowledge of core troubleshooting techniques for hardware, software, connectivity, and user access issues.
Familiarity with service desk ticketing processes and the ability to manage requests in an organized, customer-focused manner.
Experience supporting collaboration and productivity tools, including Atlassian applications.
Ability to support onboarding, offboarding, and IT asset coordination with attention to detail.
Strong communication skills and the ability to assist users effectively in both remote and onsite settings.

Technology Doesn't Change the World, People Do.

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