Nexthink Technical Lead/SME

Job#: 3037895

Job Description:
Nexthink Technical Lead/SME

Location: Newark, New Jersey (Onsite)

Role Overview

This position requires a dedicated Nexthink Technical Lead/SME to be onsite with a client in Newark, NJ. The role involves owning and delivering the Nexthink platform to improve the Digital Employee Experience. The initial engagement is for an 18-month, long-term contract, focused on platform implementation, configuration, and stakeholder enablement to drive measurable improvements.

Key Responsibilities

• Own the day-to-day Nexthink Infinity and/or V6 platform administration and roadmap, including tenant configuration, governance, and operational health.
• Configure and manage Nexthink licensing and modules (e.g., Infinity core, Adopt, Amplify, AppEx, AI Drive) aligned to project scope.
• Plan and oversee the deployment of Nexthink Collectors across endpoints and VDI, ensuring telemetry coverage and data quality.
• Implement and maintain Nexthink integrations with platforms such as ServiceNow, Azure AD/Entra ID, and Microsoft Teams/Zoom connectors.
• Build and maintain Nexthink dashboards, investigations, and reporting using NQL queries to extract and model telemetry data.
• Develop and maintain Nexthink Remote Actions (PowerShell/bash) and Workflows to support diagnostics and remediation.
• Manage the platform lifecycle, including product updates, collector update strategy, and configuring Nexthink Library content packages.
• Produce executive-level documentation, including implementation decisions, runbooks, and results reporting, while communicating progress to stakeholders.

Required Qualifications

• Hands-on experience with Nexthink Infinity and/or V6 platform administration and delivery.
• Proficiency with NQL for investigations, dashboards, and reporting.
• Experience deploying and managing Nexthink Collectors for endpoints and VDI.
• Experience with Nexthink integrations, particularly with ServiceNow and identity/collaboration connectors.
• Coding proficiency in PowerShell, Bash, JSON, and Javascript for building and maintaining Nexthink Remote Actions.
• Ability to analyze telemetry, summarize findings, and translate insights into prioritized recommendations.
• Strong documentation and stakeholder communication skills within enterprise environments.
• Familiarity with large-scale enterprise EUC/VDI environments and service desk enablement.

Preferred Qualifications

• U.S. Citizenship is highly preferred.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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