Job DescriptionJOB SUMMARY Marriott has over a dozen Salesforce orgs, including one of the largest Salesforce implementations by number of users with the Empower platform used by over 100,000 associates across Hotels, Customer Engagement Centers, and Sales teams. We are looking for a motivated and innovative candidate to join our Salesforce Engineering team as a Salesforce subject matter expert. Our team will define and create the next generation of solutions to drive Marriott value and serve our business by leveraging current and leading-edge technologies in an innovative and impactful manner.
CANDIDATE PROFILE Education and Experience Required Qualifications: - Undergraduate degree in Computer Science or equivalent experience/certification
- 6+ years of experience and in-depth knowledge of Salesforce administration and development; security, standard objects, reports/dashboards, Knowledge, data management, and sandbox environments
- Minimum 3+ years of experience with consuming web services
- 2+ years of experience Lightning framework (Aura, LWC)
- Strong understanding of lightning flows and trigger framework
- Expertise in programming languages and methodologies (e.g., Java and Apex)
- Solid understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JSON, and/or Ajax
- Proficiency in integrating Salesforce with other applications using Connected Apps and APIs
- Strong understanding of SDLC methodologies (Agile, SCRUM, other)
Preferred Qualifications: - Graduate degree in Computer Science or related
- Salesforce developer/architect/admin certifications are pluses
- Experience with DevOps tools such as Git, JIRA, Jenkins and Dynatrace
- Experience in development of hotel property applications
- Experience in Agile methodology environment
- Familiarity with Salesforce Process Builder and Workflows
- Understanding of Salesforce security controls
- Leadership experience in a sourced environment
CORE WORK ACTIVITIES Technical Leadership - Trains and/or mentors other team members, and peers as appropriate
- Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested
- Identifies opportunities to enhance the service delivery processes.
Delivering Technology - Performs more complex quantitative and qualitative analyses for service delivery processes and projects.
- Facilitates achievement of expected deliverables and obligations of Services Providers
- Validates completeness of requirements prior to Service Provider or internally managed team solutioning
- Through the service provider or internally managed teams, plans and coordinates complex implementation overseeing quality control of application functional design, usability, functionality, and implementation.
- Coordinates with Operations and Infrastructure Delivery teams for deployment and production support activities
- Ensures all projects follow the defined development and business case processes
- Ensures proper coordination with appropriate IT and vendor relations teams
- Provides consultation for routine and complex systems development
- Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
IT Governance - Follows all defined IR standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
- Maintains a proper balance between business and operational risk
- Follows the defined project management standards and processes
Service Provider Management - Validates that Service Providers develop and manage respective aspects of a project plan (e.g., schedules, deliverables, metrics)
- Makes short term plans for the team to effectively utilize resources
- Monitors Service Provider outcomes
- Reviews estimates of work effort for client projects provided by Service Providers for accuracy
- Facilitates timely resolution of service delivery problems and minimizes the impact on clients
Other reasonable duties as assigned
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About UsAll positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the TeamMarriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
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