Job DescriptionMarriott International is seeking a Senior Service Cloud Engineer to lead ongoing support for both new and existing Salesforce Service and Sales Cloud platforms. The ideal candidate will be an experienced engineer with a proven track record of implementing Salesforce Service Cloud, integrating them into large enterprise solutions. This engineer will serve as a service delivery and sales subject matter expert, contributing to technical design, development, and testing while collaborating with various partners and service providers. Strong communication skills and a positive attitude are essential for thriving in a highly matrixed environment, alongside the required Salesforce Service Cloud technical expertise. The candidate should be flexible and must be an engaging team player.
Requirements - Leverage Salesforce Service expertise to act as technical architect and hands-on Salesforce engineer
- Must not be afraid to ask questions or adverse to being asked questions; willing to share experiences and explain alternative solutions
- Deliver technical solutions with focus on security, authentication, scalability and performance
- Ability to work independently or on a team
- Serve as lead Salesforce developer, ensuring adherence to best practices and quality standards and coaching and mentoring team members
- Strong communication and collaboration skills within a team environment
- Ability to work in an Enterprise Agile/Transitioning development environment
- Review and approve design documents, code reviews, test plans, and deployment plans
- Make informed decisions on architectural design, considering tradeoffs, benefits, and recommendations
- Provides consultation for routine and complex systems development
- Coordinates with Operations and Infrastructure Delivery teams for deployment and production support activities
- Collaborate with business analysts and product managers to understand requirements and translate into solutions
Education and Experience Required - Bachelor's degree in computer science or equivalent years of experience and/or certification
- 6+ years of experience and in-depth knowledge of Salesforce administration and development; security, standard objects, reports/dashboards, Knowledge, data management, and sandbox environments
- Minimum 3-5+ years of experience with consuming web services
- 1-2+ years of experience Lightning framework (Aura, LWC)
- Strong understanding of lightning flows and trigger framework
Technical Requirements: - Expertise in programming languages and methodologies (e.g., Java and Apex)
- Solid understanding of web technologies, such as JavaScript, CSS, HTML5, XML, JSON, and/or Ajax
- Proficiency in integrating Salesforce with other applications using Connected Apps and APIs
- Strong understanding of SDLC methodologies (Agile, SCRUM, other)
- Strong understanding of lightning flows and trigger framework
- Expertise in programming languages and methodologies (e.g., Java and Apex)
Other Qualifications - An unbridled curiosity and interest in problem solving and iterative development
- Salesforce developer/architect/admin certifications including Salesforce Einstein certifications are pluses
- Experience in development of hotel property applications
- Leadership experience in a sourced environment
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About UsAll positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.
Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the TeamMarriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
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