Halo ITSM (Halo Service Desk)

Job Description We are looking for a resource with strong experience in Halo ITSM (Halo Service Desk). The customer is in the process of replacing ServiceNow with Halo, so prior migration or implementation experience with Halo will be highly preferred. The candidate should have good understanding of ITSM processes and workflows. Experience integrating Halo with other enterprise tools will be a plus. This is a priority requirement, please share relevant profiles.

We are looking for a resource with strong experience in Halo ITSM (Halo Service Desk). The customer is in the process of replacing ServiceNow with Halo, so prior migration or implementation experience with Halo will be highly preferred. The candidate should have good understanding of ITSM processes and workflows. Experience integrating Halo with other enterprise tools will be a plus.

We are seeking a skilled Service Manager with expertise in leading and managing application & infrastructure operations for a large Client within a Managed Services environment. The role needs to monitor & ensure consistent QCD (Quality, Cost, Delivery) performance, provide strong ITIL governance, and seamless collaboration across onsite and offshore teams. This position drives operational excellence, customer satisfaction, and unified service delivery across multiple domains. Key Responsibiliti

Job Title: Service ManagerLocation: Los Angeles, CA (Hybrid)Top Skills:Need Support experience and SLA, Development background, and Service or Delivery manager.More focused on Support.Job Description:EnsureSLA complianceand maintain high availability of business-critical applications/systemsTake ownership of application downtime incidents and act as the primary escalation point during outagesLeverage astrong development backgroundto better understand application behavior, logs, and issue diagnos