Job#: 3029250 Job Description: Job DescriptionTechnical Support Specialist
Location: Myrtle Beach, South Carolina (On-site)
Employment Type: Contract to Perm
Role Overview
We are seeking a self-sufficient and proactive Technical Support Specialist to be the primary technology contact for a resort property. The ideal candidate will possess a strong sense of ownership and the flexibility to manage a variety of technical challenges. This role involves direct interaction with guests, corporate IT, and on-site staff, requiring a high level of customer service and technical proficiency.
Key Responsibilities
- Provide comprehensive on-site PC and technical support, including troubleshooting issues related to Windows environments and Office 365.
- Manage and resolve technical support tickets through ServiceNow, addressing requests for system access, phones, Wi-Fi, and cable television.
- Interact directly with guests and employees to provide timely and effective technical assistance.
- Function independently to manage daily responsibilities, ad-hoc requests, and emergent technical issues.
- Coordinate with the corporate IT department and local engineering teams to resolve complex issues.
- Travel occasionally to other locations in New York and Virginia as needed (approximately 25%).
Required Qualifications
Experience: A minimum of 3-5 years of experience in a PC support or technical troubleshooting role is required.
Technical Skills: Proficiency with Windows operating systems, Office 365, and a fundamental understanding of network components, including routers and switches (e.g., Meraki, RJ45s). The ability to work independently is essential.
Soft Skills: Strong communication and interpersonal skills are necessary for interacting with customers and internal teams. Candidates must be flexible and adaptable to a dynamic work environment.
Preferred Qualifications
- Experience with structured cabling.
- Previous work experience in the hospitality industry.
- Familiarity with ServiceNow for ticket management.
Work Environment
This position is part of a small, three-person technical team. The role requires a standard Monday-Friday schedule with availability for on-call support should issues arise. The work environment is dynamic, and daily tasks will vary.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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