Job Description:
IOP is seeking a contractor position that is needed to handle the duties and responsibilities of the currently vacant Training Developer position on the IOP UX Team.
This position requires a unique combination of technical skills and communication skills that is difficult to find within the constraints of State employment
This resource will provide training, guidance, and product support for 1200+ agency, board, and commission (ABC) users who use the IOP Platform to create and maintain content for their websites and applications. This role will be crucial in maintaining IOP''s new training curriculum that supports Contentful CMS users. This resource will also be critical in providing UX support that is needed to migrate the 160+ websites from the old HCL CMS to the new CMS.
This resource will support IOP in communicating to ABC users, through various channels, when it comes to issues and upcoming changes related to IOP-supported applications and websites.
Additionally, this resource will provide day-to-day support to ABC users who have questions or issues when it comes to using the following IOP applications to update and maintain their public-facing websites:
• HCL CMS
• Contentful CMS
• Cloudinary
• Form.IO
• Audience Manager
• Developer Portal
REQUIRED:
Training curriculum management; Employee training & development; Training methodologies
Web design, user interfaces and user experience; and tools including HTML and image editing
Information Architecture principles
User journey, User Studies, Journey Pathing
Vendor relations
Technical Skills Required: • Content Management Systems (CMS)
Technical Skills Required: • Concertful
Training Development Software
Basic understanding of HTML, CSS, and/or JavaScript
Agile Methodology
Highly Desired
Understanding of the HCL Web Content Manager portal tool
Experience with the Innovate Ohio Platform or similar government platforms
Understanding of Ohio State Government Processes and Regulations
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