Job Title: UX Training Developer / CMS Training Specialist

Location

Onsite

Job Summary

We are seeking a UX Training Developer to support the development, delivery, and maintenance of training programs for enterprise web content management platforms. This role combines technical expertise, user experience (UX), and communication skills to provide training, guidance, and product support for a large user community responsible for managing public-facing websites and digital applications.

The ideal candidate will help maintain training curricula, support website migration initiatives, and assist users with content management tools while collaborating with cross-functional teams to improve the overall user experience.

Key Responsibilities

• Develop, maintain, and enhance training curricula and learning materials for Content Management Systems (CMS).

• Deliver instructor-led and virtual training sessions for end users.

• Provide day-to-day product support and guidance to users managing websites and digital content.

• Assist with website migration efforts from legacy CMS platforms to modern content management systems.

• Create user documentation, training guides, knowledge base articles, and instructional materials.

• Communicate system updates, planned enhancements, known issues, and best practices through multiple communication channels.

• Collaborate with UX, development, and business teams to improve usability and user adoption.

• Conduct user research, journey mapping, and usability analysis to enhance digital experiences.

• Support information architecture and web content organization initiatives.

• Coordinate with vendors and internal stakeholders to ensure successful implementation of platform enhancements.

• Participate in Agile ceremonies and contribute to continuous process improvement.

Required Qualifications

• Experience developing and managing technical training programs and curricula.

• Experience delivering employee training and user education.

• Strong understanding of web design, user interfaces (UI), and user experience (UX) principles.

• Knowledge of information architecture concepts.

• Experience with user journey mapping, user studies, and journey pathing.

• Experience working with Content Management Systems (CMS).

• Hands-on experience with Contentful CMS.

• Experience using training development software and learning tools.

• Basic understanding of HTML, CSS, and JavaScript.

• Experience working in Agile environments.

• Strong written and verbal communication skills.

• Ability to support multiple stakeholders and manage competing priorities.

Preferred Qualifications

• Experience with HCL Web Content Manager (WCM).

• Experience supporting enterprise or government digital platforms.

• Familiarity with public sector processes, regulations, or compliance environments.

• Experience with digital asset management platforms such as Cloudinary.

• Familiarity with Form.io, Audience Manager, or Developer Portal tools.

Additional Information

• This position is onsite.

• A fingerprint-based background check is required before the start date.