IT Analyst

Title:IT Analyst

Location - Onsite Allentown PA 5 days a week 

Responsibilities & Essential Functions include:

• Project Implementation/Management. Complete assigned projects and tasks to assist with the implementation of various projects related to Client’s service(s).      Document end-user requirements related to any new applications or services.
• System Maintenance. Perform the maintenance of the various systems and technologies. Respond to reported service issues.
• Service Administration. Assist system administrators in the setup of assigned services and administering systems interfaces.
• Internal Support. Coordinate the various IT systems with lifecycle management of assigned and dependent systems, services, and applications.
• Documentation. Manage documentation for all supported services and ensure documentation is current. This may include documents for IT PMO, Disaster Recovery, Architecture Interconnection, etc. 
• Testing. Test upgrades before releasing them to the Client Business and provide recommendations for upgrades and enhancements.
• On-Call Support. Provide on-call support during non-business hours to Operations on an as-needed basis.
• Customer Service. Provide exceptional customer service.
• Process Improvements. Contribute and/or Lead based on knowledge and experience.  Continuously identify potential opportunities to increase efficiencies and/or improvements to existing processes. Identify gaps in the current business model and propose processes that will help move the business forward. And other duties as assigned. 

Position Requirements:

• Bachelor’s degree in computer science or business desired, or equivalent combination of education, training, and experience.
• 1-3 Years of Cybersecurity Operations experience.
• Certification of CompTIA Series Security + is preferred.
• Managed Security Escalation. Acting in the capacity as a first line of escalation cybersecurity calls needing further investigation.
• Intrusion Prevention. Regular review of events and reports management as needed.
• Firewall Management. Knowledge and experience working at an intermediate level on Cisco, Checkpoint, Palo Alto and Fortinet. Regular review of policies and making recommendations in business processes to enhance security measures. This also includes maintenance, provisioning, and ongoing support of firewall infrastructure.
• Web Proxy Maintenance. Assist with ongoing forward and reverse proxy services maintenance.
• Service Desk Tickets. Ongoing review and remediation of security related service desk tickets.
• Writing Internal Security Procedures. This will involve the writing and defining of security procedures for repeat activity that lend towards a comprehensive security operating model.
• Azure Cloud Security. Intermediate knowledge of cloud security best practice and experience with implementing or assisting maintaining a sound practice in Azure cloud.
• Firewall Scripting and Automation. Intermediate knowledge and/or experience implementing scripting, automation, and use of APIs to gain efficiency in security operations tasks.
• Mobile Security. Familiarity and experience with mobile security best practices on devices like mobile phones, tablets, and other mobile personal computing devices. Practical knowledge of related security providers in this space and experience applying security frameworks to these devices in scale.
• And other duties as assigned.
• Ability to travel up to 25% domestically and internationally