IT Support Specilalist

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

How You Will Make and Impact:
Provide in-person support for users in the IT Lounge
Respond to user requests via standard support tools like chat and ticketing systems
Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
Build and deploy new laptops using standard deployment tools like JAMF, Intune
Participate in the IT on-boarding experience and IT welcome sessions
Manage system access for Asana's users
Deploy and support software to end-users
Help to maintain functionality in conference rooms and all-hands spaces
Manage hardware and software inventory

What You Will Need To Succeed:
Experience in IT support roles that includes:

Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks.

Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc

Experience with being part of a distributed team, whose main HQ might be in another location

Experience using and managing ticket-based enterprise work?ow management systems, particularly Asana, Zendesk or similar
A positive, service-oriented attitude
Solid problem solving skills
Ability to lift heavy equipment (50+ pounds) as needed

#LI-JW1

Compensation

Estimated Pay Range: The estimated pay range for this position is USD $39.00/Hr. - USD $45.00/Hr. and is a Non-Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.