CAPPS HR and PY Human Resources Analyst (PeopleSoft HCM version 9.2)

Role: CAPPS HR/PY Human Resources Analyst (PeopleSoft HCM version 9.2)

Location: Austin, TX (Hybrid)

Duration: Long Term

Responsibilities:

• Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
• Responsible for functional HR expertise, including, but not limited to:
  • Workforce Administration
  • TAM/CG
  • HR Security Set-up and row-level security
  • Interpret and apply state statutes, HR policies, and labor regulations
• Responsible for providing functional support for the CAPPS HR/PY application, and shall be a point of contact for CAPPS agencies as applicable.
• Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
• Responsible for functional configuration skills, including, but not limited to:
  • Setting up tables (job codes, positions, departments, compensation, etc.)
  • Understanding HR business units, Set IDs, and Table structures
  • Configuring workflow (AWE-Approval Workflow Engine)
  • Creating queries using PS/Query and SAP Business Objects
• Responsible for ensuring CAPPS adheres to the Family Medical Leave Act (FMLA), including, but not limited to:
  • Defining and refining FMLA plans and entitlements
  • Customizing appropriate leave types
  • Ensuring module integration with Payroll and the Time and Labor modules
  • Assisting with compliance reporting and auditing
• Responsible for technical skillsets for applicable tools, including, but not limited to:
  • Understanding Application Designer (records, fields, pages, components)
  • Integration Broker (Web Services, REST/SOAP Integrations)
  • SQR and BI Publisher report customization
  • SQL Proficiency
  • Understanding of PeopleSoft security, inclusive of State of Texas multitenancy requirements
  • Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
• Responsible for tools and environment knowledge, including, but not limited to:
  • PUM (PeopleSoft Update Manager) and Change Assistant
  • Fluid UI changes and page navigation
  • Lifecycle management and selective adoption
  • Elasticsearch/Search Framework
  • Data migration and compare reports
• Responsible for cross-functional collaboration, including, but not limited to:
  • Strong problem-solving and troubleshooting
  • Ability to interpret the State of Texas HR policies into system configuration and code modifications
  • Requirements gathering for applicable break/fix or system enhancements
  • Documentation and testing (UAT, regression testing)
  • Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
  • Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
  • Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.).
  • Providing structured cross-training to support junior analyst capability growth.
  • Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
• Responsible for project-level coordination and participation, including, but not limited to:
  • Expansions that include additional module implementations or enhancements for agencies
  • Cyclic processes such as fiscal year-end, calendar year-end, 1095 creation and distribution, State of Texas legislative changes, federal mandates, and third-party integrations.
  • Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates. 
• Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
• Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
• Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
• Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks.  Established processes and procedures must be followed.
• Responsible for validating that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
• Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
• Actively participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
• Participates in Disaster Recovery and Upgrade Testing activities.
• Makes presentations at CAPPS User Groups and the CAPPS Steering Committee.
• Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
• Performing other related work as assigned.

Minimum Requirements:

• 8+ years of experience working directly for or supporting Texas state government agencies in a public sector environment.
• 8+ years of experience supporting the Human Resources (HR) module in PeopleSoft HCM 9.2.
• 8+ years of experience applying and interpreting State of Texas policies, procedures, and regulatory requirements.
• 8+ years of experience interpreting and applying federal labor laws in HR and payroll operations.
• 8+ years of experience creating and distributing WCAG 2.1-compliant documentation and accessibility materials.
• 8+ years of experience interpreting contractual language, integrating contractual requirements into daily operations, and managing vendor accountability.
• 8+ years of experience with data integration, data quality management, and Software Development Life Cycle (SDLC) methodologies.
• 4+ years of experience performing functional project management activities in support of the CAPPS program.
• 3+ years of experience applying ITIL principles and best practices in IT Service Management (ITSM) and IT Asset Management (ITAM).
• 3+ years of experience supporting CAPPS Central production and expansion activities for 100+ agencies and 5+ Hub instances.

Preferred Experience:

• 4+ years of experience supporting the FMLA module and managing FMLA balances for all plan types within CAPPS.
• 4+ years of experience participating in Fiscal Year-End activities related to organizational changes and legislative mandates within CAPPS.
• 4+ years of experience supporting CAPPS by processing and loading mass salary actions for agencies.
• 4+ years of experience performing customer-facing support activities for CAPPS Central and Hub agency expansion initiatives.
• 4+ years of experience gathering business requirements and developing functional specifications for legislatively mandated benefits enrolment programs utilizing web services.
• 4+ years of experience performing SQL activities to maintain synchronization between CAPPS and SPRS systems.
• 4+ years of experience supporting CPA legacy Statewide Financial Systems production environments.