Description
TITLE: Help Desk Support Manager /(Technical Player / Coach role) NOT JUST MANAGEMENT
LOCATION: HYBRID IN OFFICE WEEKLY BUT YOU CAN FLEX ONSITE. SOME WEEKS 100% REMOTE.
SALARY: Up to
Remote option available, but you must reside in Iowa and be able to work onsite in the Des Moines area each week with schedule flexibility.
*** For immediate and confidential consideration, please send a message to CARRIE DANGER, SVP Permanent Placement - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***
COMPENSATION:
Permanent, direct-hire position with earning potential up to $125K- $130K plus a 20% bonus (based on your years of experience).
________________________________________
About the Role:
Step into a crucial "Player / Coach" technical leadership role where your blend of hands-on technical support and people management will directly shape the quality of IT services for our business. As Help Desk Support Manager, you'll guide daily operational excellence, serve as a bridge between technical teams and business objectives, and ensure users receive exceptional support.
________________________________________
Requirements (Mashed Up):
Proven success juggling technical troubleshooting with help desk leadership-comfortable working directly on escalated issues even as you mentor and empower a focused IT support team (3 direct reports within a 10 person department).
Experience yourself doing hands on technical work: administering and supporting Windows servers, O365/cloud services, networks, routers/switches, and Citrix/VMware platforms, with a keen eye on performance and security from the ground up.
Natural ability to develop and implement new workflows, maintain responsive ticketing processes, and drive continual improvements, with thoughtful IT budget and vendor oversight.
Demonstrated strategic thinking-building and executing technical roadmaps-while staying firmly in the day-to-day support environment to address emergent needs and proactively resolve recurring pain points.
Comfort working "in the weeds" with troubleshooting, end-user support, and infrastructure issues (storage, Active Directory, MS Exchange, VOIP systems), while being able to communicate impactfully cross-departmentally.
* JIRA Ticketing System
Success upskilling and developing your team-identifying technical gaps and providing coaching to build out core competencies.
BONUS if you have experience working with ERP or business application support.
Commitment to security best practices for network, data, and end-user assets, and experience maintaining vendor relationships and supporting the company's data center operations.
________________________________________
If you're equally passionate about technical problem-solving and front-line leadership-and you want to make a clear, positive impact for end users and the business-let's talk!
For immediate and confidential consideration, connect with Carrie Danger, SVP Permanent Placement, via LinkedIn or email (email address on LinkedIn profile), or call directly at .
Referrals are welcome; bonuses are paid for successful placements! All communication is strictly confidential.
Requirements
Proven experience in IT leadership roles, with a mix of strategic planning and hands-on technical expertise.
Strong knowledge of infrastructure technologies, including VMware, Windows Server, Active Directory, and O365.
Experience managing small IT teams, with a track record of developing staff and fostering collaboration.
Familiarity with cloud platforms, particularly Microsoft Azure, and related tools.
Ability to manage IT budgets effectively and ensure cost-efficiency.
Expertise in network security and data protection protocols.
Demonstrated ability to troubleshoot complex server and network issues.
Knowledge of application development and enterprise software packages is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 01500-0013404152
- Posted 14 hours ago
Never miss an opportunity! Create an alert based on the job you applied for.