Description Position SummaryA leading financial services organization is seeking a Senior IT Service Delivery Manager to drive production stability and delivery execution for the ACH / PEP platform. This role serves as the single point of ownership for mission-critical payment systems and leads an Agile Kanban team of mainframe developers, BSAs, and QA resources.
The ideal candidate brings strong PEP knowledge, deep mainframe experience, and the ability to operate in a fast-paced, multi-tasking environment while guiding teams and partnering with stakeholders.
Key Responsibilities- Serve as the single point of accountability for ACH applications within the payments technology organization.
- Lead teams responsible for production support and delivery of roadmap initiatives.
- Drive effective incident management, root cause analysis, SLA compliance, and system stability improvements.
- Manage and prioritize the technical backlog, including resource planning and dependency management.
- Partner with business stakeholders to balance run-the-business and change-the-business priorities.
- Build and maintain strong relationships with internal stakeholders and external vendors; hold vendors accountable for quality, delivery, and documentation.
- Collaborate with Infrastructure, Operations, and interfacing system teams to ensure end-to-end reliability.
- Provide leadership, coaching, and direction to team members.
- Operate effectively in a fast-paced environment and confidently lead the team through competing priorities.
Requirements Basic Qualifications- Bachelor's degree.
- 10+ years of hands-on technology experience, including both development and production support.
- Mainframe platform experience required.
- Demonstrated leadership experience in technology delivery or operations.
- Experience managing resources, budgets, and prioritization.
Preferred Qualifications- PEP expertise and working knowledge of ACH processing (must-have).
- Proven ability to build and lead high-performing technology teams.
- Experience delivering technology solutions within mainframe environments.
- Experience defining requirements and roadmaps in partnership with business teams.
- Experience with full SDLC, preferably within Agile / Kanban frameworks.
- Experience with DB2, CICS, and mainframe application support.
- Exposure to enterprise integrations including REST APIs and z/OS Connect.
- Background in financial services technology.
- Strong written and verbal communication skills.
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