L2 IT Support

RESPONSIBILITIES:
Kforce has a client in Austin, TX that is seeking a Level 2 IT Support - On Call.

Summary:
Join a dynamic environment where your technical expertise drives seamless operations. This role provides Level 2 support for user issues, escalations, and service requests across Windows, macOS, and mobile platforms. As IT Support, you will troubleshoot system/application errors, resolve access issues, and escalate critical matters when needed.

Responsibilities:
* Deliver advanced IT support and ensure timely resolution of technical issues
* Manage Microsoft Intune policies, profiles, and device compliance; support onboarding/offboarding through Intune enrollment
* Administer Microsoft 365: user management, mailbox configuration, license assignment, and security groups
* Support Teams, OneDrive, SharePoint, and Exchange Online operations
* Maintain documentation and adhere to security and governance standards
* Execute tasks in a fast-paced environment, ensuring clarity and quality outcomes
* Track time accurately and provide regular status updates
* Handle all data with strict confidentiality and compliance

REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.