The resource(s) covered under this SO will support the:
The Philadelphia International Airport (PHL) IT Department is responsible for maintaining the availability, performance, and integrity of all airport systems, including passenger information displays, smart restroom technology, and other connected systems. The team operates approximately 1,400 digital displays (EVIDS/MUFIDS) across terminals and concourses, as well as smart bathroom systems that include people counters, feedback tablets, and environmental sensors.
To maintain operational reliability and timely response to service needs, additional field support is required to assist the Airport Systems Team with on-site troubleshooting, monitoring, repair, installation, and preventive maintenance activities.
Position overview / Statement of Work
We are seeking a technician to provide hands-on, first response support for passenger-facing technology in the airport. This position requires a lot of walking in the terminals to observe, identify, correct and report technology issues, ensuring systems remain operational and presentable for passengers and stakeholders.
Key Responsibilities/Work Activities:
Operational Support
- Perform daily walk-throughs of terminals to monitor passenger-facing equipment is operational.
- Respond to system alerts, trouble tickets, or work orders assigned by the Airport Systems Team.
- Replace, reboot, or reconfigure digital display hardware, controllers, media players as required.
- Support installation, testing, and calibration of smart restroom technology (people counters, sensors, feedback tablets, QR codes).
- Perform other technical or operational tasks as reasonably assigned to support the uptime and appearance of passenger-facing systems.
Preventive Maintenance
- Perform periodic inspections and cleaning of display and sensor equipment.
- Conduct preventive hardware and connectivity checks in accordance with PHL’s maintenance schedules.
- Report and document any observed degradation, hardware faults, or environmental concerns (e.g. heat, moisture, vibration).
Documentation
- Update asset tracking records and systems documentation (including device IDs, locations, and serial numbers).
Work Environment & Physical Demands
- Airport Setting: The technician will operate within the PHL Airport campus and ancillary buildings, including landside (public) and airside (secure) areas.
Physical Activity: This is a high mobility role. The assigned staff must be able to:
- Walk long distances (potentially 5 – 10 miles per shift) across multiple terminals.
- Stand or remain on their feet for extended periods.
- Lift and carry equipment.
- Climb ladders or utilize step stools to access ceiling-mounted equipment or high-wall displays.
- Scheduling & Flexibility: While primary support follows standard business hours, the technician may be required to support after-hours maintenance windows or emergency repairs to minimize disruption to passenger flow.
Skills/experience of the assigned staff:
Required
- Ability to handle urgent requests or solve unexpected problems in the field.
- 2-3 years of experience in IT field operations, systems support, or similar hands-on technical role.
- Familiarity with digital signage systems, controllers, and other smart technology.
- Basic understanding of IP networking, cabling standards, and troubleshooting tools and techniques.
- Ability to work independently in an active airport environment and communicate clearly with team leads.
- Comfortable working with HDMI/DisplayPort, CAT6, and PoE devices.
- Comfortable interacting professionally with Airport Operations, Facilities, vendors, and sometimes airline partners.
- Ability to obtain an airport security badge (SIDA).
Highly Desired/Preferred
- Experience supporting systems that must maintain near 24/7 availability.
- Experience supporting large-scale digital signage deployments.
- Experience managing a digital content management system.
- Skilled at clean installations, cable dressing, labeling, and rack/closet organization.
- Familiarity with LCD/LED panel troubleshooting (driver boards, panel failures)
- Understanding the urgency of outages in mission-critical scenarios.
- Knowledge of Windows operating system required
- Experience with Microsoft Office: Word, Excel
- Experience imaging a computer
- Strong knowledge in PC hardware
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