***MUST HAVE Experience in Meter Data Management (MDM) and CC&B (Customer Care & Billing)
Role: Business Project Manager
W2 Contract: 12 Months
Location: Remote
Overview
The Business Project Manager (BPM) will lead the business delivery of a multi OpCo upgrade of the Meter Data Management (MDM) at Exelon, including integration alignment with CC&B (Customer Care & Billing) and other edge systems.
This role requires an understanding of the technical architecture and data flows of advanced metering infrastructure (AMI) ecosystems, combined with the ability to translate technical impacts into measurable business outcomes across customer operations, regulatory compliance, billing accuracy, and operational efficiency.
The BPM serves as the primary bridge between IT, vendor partner (currently Accenture and Oracle), and business stakeholders from BGE, ComEd, and PECO to ensure the project is delivered on time, within scope and budget, and aligned to enterprise and OpCo-specific business objectives.
Core Responsibilities:
Business Ownership & Value Realization
Define and document business objectives for the MDM upgrade (e.g., sustained billing accuracy and continued regulatory compliance).
Translate upgrade impacts (schema changes, interface changes, performance upgrades, edge system action changes) into business outcomes and operational impacts.
Partner with IT delivery leadership to translate technical implementation into coordinated business execution owning business readiness, process alignment, stakeholder engagement, and operational adoption while ensuring business activities remain synchronized with the IT delivery plan
Partner with Finance and Audit to validate business case assumptions and track realized benefits.
Technical-to-Business Translation
Understand and interpret:
MDM Architecture
AMI head-end integrations
Interval data processing
Batch vs. real-time interfaces
Data retention and archival strategies
Translate technical changes into:
Billing impacts
Customer impacts
Field operation impacts
Reporting and analytics implications
Validate executive-ready materials that articulate complex system impacts in business language.
Project Delivery & Execution
Contribute to and manage comprehensive project plans including:
Business requirements validation
Data migration strategy (as needed)
Edge system alignment
Testing (SIT, UAT, regression, performance)
Deployment planning
Dress rehearsal execution (3 or 4)
Planning and transition to hypercare support
Partner with IT PM to ensure tight integration between technical and business workstreams.
Oversee business readiness activities (as needed)
Identify and mitigate risks related to:
Data integrity
Billing disruption
Regulatory compliance
Customer impact
Regulatory & Compliance Coordination& Data Governance
Ensure continued alignment with enterprise data governance standards.
Ensure alignment with state regulatory requirements across OpCos (ICC/PUC/PSC).
Partner with Exelon Audit Services (EAS) toEnsure documentation supports audit and compliance standards.
Change Management & Stakeholder Engagement
Support change management team in conducting stakeholder impact assessments.
Validate targeted project communication strategies for:
Customer Operations
Billing
Metering
Finance
Regulatory
IT Support
Engage and support business readiness reviews prior to go-live.
Engage and support post-implementation adoption and stabilization.
Required Skills & Experience
6-8 Years of experience.
Experience in CC&B and MDM/AMI.
Senior-level experience or former Exelon FTE or Contractor experience is welcome for this role.
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