Public Safety Service Desk Analyst

Job Title: Public Safety Service Desk Analyst (Level 1) Location: Brooklyn, NY (Onsite) Duration: 24 Months Schedule: Weekend Night Shift (Fri Sun, 6:00 PM 7:00 AM, 35 hrs/week) Job Overview The NYC Office of Technology and Innovation (OTI) is seeking a Public Safety Service Desk Analyst to support critical 911 call center operations. This role is essential to maintaining uninterrupted emergency response services by ensuring timely ticket handling, troubleshooting, and communication across mu

Description We are looking for a dedicated Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support and troubleshooting assistance to ensure seamless operations. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic and fast-paced environment. Responsibilities: Respond promptly to service desk tickets, ensuring timely resolution of technical issues. Provide support for Windows systems, incl

What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with

Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is based in New York, New York, and involves providing IT support to end users, primarily working with remote teams while managing onsite hardware logistics. The ideal candidate will have a customer-focused mindset and be adept at troubleshooting both macOS and Windows systems. Responsibilities: Deliver Level 1 and Level 2 IT support to predominantly remote us