Sr. ServiceNow Developer - W2/1099 - Applicant Must Be Current GA Resident

NOTE: APPLICANT MUST BE ON OUR W2 OR 1099 AND CURRENT GA RESIDENT. NOT ACCEPTING SUB-VENDORS.

Role: Sr. ServiceNow Developer

Location: 100% Remote (Athens, GA)

Duration: 12 Months

Interview: MS Teams / In-Person

Local to Athens, GA candidates preferred but 100% remote is acceptable.

Description:

Seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform.

The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities:

·       Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.

·       Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.

·       Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.

·       Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.

·       Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.

·       Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

Required Skills & Qualifications:

Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)

Experience:

·       Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator

·       Core Module Expertise: Strong, technical knowledge, and implementation experience with:

o   ITSM (Incident, problem, change, knowledge, and catalog/request management)

o   CSM (Customer Service Management)

·       Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.

·       Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)

·       Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

Soft Skills and Professional Attributes:

·       Autonomy: Proven ability to work independently, manage time, effectively, and drive assignments/projects through to successful completion.

·       Communication: Excellent written and verbal communication skills, with a talent for drafting clear business correspondence, and technical documentation.

·       Diplomacy & problem-solving: Exceptional Customer service skills with the ability to respond to automatically to sensitive, critical, or high-pressure issues.

·       Collaboration: A team-oriented mindset with the ability to maintain a high level of teamwork across various IT and business groups.

·       Adaptability: highly organized, flexible and capable of prioritizing tasks in a fast-paced environment

Preferred qualifications (Plus):

·       Industry Experience: Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.

·       ServiceNow-Related Certifications such as Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.

Skill                                                  Required / Desired                                 Amount of Experience

·       Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols. – Required – 3 Years

·       Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team. – Required – 3 Years

·       Strong, technical knowledge, and implementation experience with ITSM and CSM. – Required – 3 Years

·       Solid understanding of ITIL frameworks, change management, and continuous process improvement activities. – Required – 3 Years