Field Technician

About this Position:

Job Title: Field Technician

Key Responsibilities/Work Activities

• Perform daily walk-throughs of terminals to monitor passenger-facing equipment is operational.

• Respond to system alerts, trouble tickets, or work orders assigned by the Systems Team.

• Replace, reboot, or reconfigure digital display hardware, controllers, media players as required.

• Support installation, testing, and calibration of smart restroom technology (people counters, sensors, feedback tablets, QR codes).

• Perform other technical or operational tasks as reasonably assigned to support the uptime and appearance of passenger-facing systems.

• Perform periodic inspections and cleaning of display and sensor equipment.

• Conduct preventive hardware and connectivity checks in accordance with client's maintenance schedules.

• Report and document any observed degradation, hardware faults, or environmental concerns (e.g. heat, moisture, vibration).

• Update asset tracking records and systems documentation (including device IDs, locations, and serial numbers).

Skills/experience: Required

• Ability to handle urgent requests or solve unexpected problems in the field.

• 2-3 years of experience in IT field operations, systems support, or similar hands-on technical role.

• Familiarity with digital signage systems, controllers, and other smart technology.

• Basic understanding of IP networking, cabling standards, and troubleshooting tools and techniques.

• Ability to work independently in an active airport environment and communicate clearly with team leads.

• Comfortable working with HDMI/DisplayPort, CAT6, and PoE devices.

• Comfortable interacting professionally with Airport Operations, Facilities, vendors, and sometimes airline partners.

• Ability to obtain an airport security badge (SIDA).

Skills/experience: Highly Desired/Preferred

• Experience supporting systems that must maintain near 24/7 availability.

• Experience supporting large-scale digital signage deployments.

• Experience managing a digital content management system.

• Skilled at clean installations, cable dressing, labeling, and rack/closet organization.

• Familiarity with LCD/LED panel troubleshooting (driver boards, panel failures).

• Understanding the urgency of outages in mission-critical scenarios.

• Knowledge of Windows operating system required.

• Experience with Microsoft Office: Word, Excel.

• Experience imaging a computer.

• Strong knowledge in PC hardware.