Job#: 3027088 Job Description: Job Description:The Service Management Platform Team is charged with governing and simplifying Information Technology Service Management across multiple internal and external teams and business partners in relation to ServiceNow. This role is responsible for developing, managing and directing ServiceNow for support services to ensure they meet business needs and IT requirements. This position will need to interface closely with the Service Delivery, Architecture and Solution Teams on the implementation of IT Service Management. The individual in this role will support design, execution, and maintenance of our ServiceNow integrations across multiple modules. They will work across technology teams, process owners and counterparts to define, execute and manage application sustainment, enhancement, and/or new development.Primary Purpose:- The ServiceNow Developer will analyze, design and implement capabilities on our ServiceNow platform. These capabilities span small stories to large epics and, while primarily focused around ITSM, may be spread across various ServiceNow technology areas and integrations. Our roadmap and backlog include substantial improvements across ITSM, removing customizations to return to out-of-box, usability improvements in the core platform as well as through mobile, portal and other integrations and may also span into areas including but not limited to CMDB, Discovery, SecOps, ITOM and CSM. This role will participate in the entire development lifecycle from requirements through production delivery. This individual needs to have strong analytical skills as well as an in-depth understanding of IT Service Management processes, high level understanding of application, infrastructure and network and business processes.
Duties & Responsibilities- In-depth experience with ServiceNow development, with a particular emphasis on ITSM and related capabilities and integrations.
- Experience throughout the development lifecycle across gathering requirements, design, development, documentation, testing, and modification in the ServiceNow environment
- Discuss and pre-groom all stories and business requirements with Business, product owners, business analysts, and process owners and provide detailed technical inputs so that proposed solutions, product capabilities and constraints are well understood before requirements and demands are formally accepted.
- Create detailed technical designs for integrations, outlining data mapping, protocols, and workflows, ensuring compatibility and efficiency.
- Daily interaction with ServiceNow technical teams and vendors to deliver integrations in an enterprise product environment.
- Work directly with the ServiceNow business stakeholders to build solutions for defined requirements.
- Comfortable with JavaScript and ServiceNow JavaScript API's
- Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts.
- Align with platform architects and IT Security experts to ensure integrations meets all relevant compliance and security standards.
- Work with testing teams in ensuring that solutions developed are well understood by the testing teams and thoroughly tested before being deployed in instances.
- Performance Monitoring and Issue Resolution: Continuously monitor performance, proactively identify, and troubleshoot issues, and implement solutions to ensure the reliability and availability of services.
- Ensuring the technical aspects of future releases or upgrade implementations are in line with security, best practices, and meet the expectations of our business.
Qualifications:- 5+ years of hands-on experience in delivering ServiceNow tools and processes, including integrations and standard platform development
- Hands on experience on ServiceNow platform with coding/scripting, configurations and advanced capabilities like Workflows, Flow Designer, App Engine etc.
- Experience designing and developing integrations between ServiceNow and third-party systems including use of ServiceNow's Integration Hub, and/or custom APIs
- Expertise in available ServiceNow APIs and a good understanding of various API architectural styles, including REST, SOAP, GraphQL, Webhook, WebSocket, file-based integrations etc.
- Experience with web technologies such as JavaScript, Jelly, HTML, JSON, CSS, AngularJS, Jelly, Ajax, jQuery.
- Experience in UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, client-side/server-side scripts.
- Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules.
- Server-side scripts utilizing the most efficient GlideRecord methods to reduce overall processing time.
- Understanding of key concepts in IT security
- Strong knowledge and ability of Server Administration across OS platforms, including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO policies.
- Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, and more.
- Hands-on MID-server configuration experience and architecture understanding
- Experience working in an Agile team.
- Proven ability to work in a fast-paced and dynamic delivery environment with versatility to manage multiple projects, priorities, and urgent issues successfully and simultaneously.
- Service Now Admin Certification
- ServiceNow Developer Certification
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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