Monitoring Lead- Application Hosting

Job#: 3026102

Job Description:

Apex Systems is seeking a Monitoring Lead to work onsite in Washington, D.C.

Responsibilities:

• Assist in driving, standardizing, and managing unified configuration management database.
• Collect and aggregate data to support decisions across ITIL processes (configuration, event, capacity, availability, demand, incident, event, and problem management) and perform analysis.
• Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems.
• Create and provide intuitive and informative dashboards on current and past performance and service status.
• Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.
• Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
• Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.
• Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.
• Conduct proactive performance and availability monitoring, identify root causes of issues, and implement preventive measures to improve service delivery.

Qualifications:

• Must have extensive knowledge of multi-vendor server operating systems.
• 7+ years of experience related experience
• 2+ years of experience managing OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic
• Direct experience and expertise with Management Protocols including SNMP, and WMI
• Scripting Experience: PowerShell, VBScript, and/or other scripting experience
• Experience managing monitoring systems with >250 Host and/or >3000 sensors
• Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios
• Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions
• Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.

Preferred Qualifications:

• Experience supporting a 24x7 operations environment
• Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components
• Systems administrator experience managing Windows and/or Linux operating systems
• Expert level experience with scripting and automation
• Experience integrating monitoring tools to operate through ServiceNow
• Experience automating alerts to generate Service Tickets
• Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management
• ITIL certification(s) including Foundations and above strongly preferred
• Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience
• Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics.
• Experience with visualization and computational tools

PLEASE NOTE: Candidates must be able to obtain and/or maintain a --Public Trust clearance as a condition and continuation of employment.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.