Job#: 3032778
Job Description:
Position Summary
Apex Systems is seeking a ServiceNow Developer with extensive Hardware Asset Management (HAM) expertise to design, implement, and optimize ServiceNow ITAM and HAM solutions. This role focuses on configuring and managing auto-discovery capabilities, CMDB architecture, and asset lifecycle workflows while ensuring compliance with industry standards for IT governance, security, and asset management best practices. The developer will work with ServiceNow platform modules, integration tools, and collaborate with IT operations teams to deliver comprehensive asset management solutions.
Duties and Responsibilities
Design and implement ServiceNow Hardware Asset Management (HAM) and IT Asset Management (ITAM) solutions.
Configure and optimize Discovery and Service Mapping for comprehensive asset auto-discovery across on-premises and cloud environments.
Build and maintain Configuration Management Database (CMDB) architecture, including CI relationships, data models, and reconciliation rules.
Develop and maintain ServiceNow workflows, business rules, UI policies, and client scripts for HAM processes.
Implement asset lifecycle management workflows including procurement, deployment, maintenance, and retirement.
Configure and optimize Discovery patterns, probes, and sensors for accurate hardware inventory.
Work with enterprise architects and IT operations to define CMDB strategy, data standards, and governance policies.
Integrate ServiceNow with third-party tools (procurement systems, monitoring tools, cloud platforms) using REST/SOAP APIs and Integration Hub.
Perform CMDB health assessments, data quality audits, and implement normalization and reconciliation strategies.
Collaborate with stakeholders to gather requirements and deliver HAM solutions aligned with ITIL best practices.
Enable reporting and dashboards using ServiceNow Performance Analytics and reporting capabilities.
Apply IT governance, security, and compliance standards (ITIL, ISO 19770, ISO 27001, SOC 2).
Mentor junior developers and provide technical guidance on ServiceNow best practices.
Configure using Agile Methodology
Ability to communicate clearly and consistently with the team and leaders.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. 5 years work experience, or 9 years of experience with a High School Diploma.
5 years of experience in ServiceNow development and administration.
3+ years of hands-on experience with ServiceNow Hardware Asset Management (HAM) and ITAM modules.
High level proficiency in ServiceNow Discovery, Service Mapping, and CMDB configuration.
Strong experience with ServiceNow scripting (JavaScript, Glide Script, business rules, script includes).
Proven experience implementing auto-discovery across diverse environments (Windows, Linux, network devices, cloud infrastructure).
Deep understanding of CMDB data models, CI relationships, and reconciliation/identification engines.
Experience with ServiceNow Integration Hub, REST/SOAP APIs, and data imports.
ServiceNow Certified System Administrator (CSA) required.
ServiceNow Certified Implementation Specialist - Discovery or ITAM certification highly preferred.
Strong problem-solving, analytical, and troubleshooting skills.
3-5 years of experience with ITIL processes and IT service management frameworks.
Experience with data migration and transformation using Import Sets and Transform Maps.
Knowledge of ServiceNow platform upgrades and update set management.
ship
Must be able to obtain and maintain a Public Trust Clearance.
Strong experience with ServiceNow scripting (JavaScript, Glide Script, business rules, script includes, Client Scripts, UI Policies, ACLs).
Experience in Flow Designer
Desired Skills
Additional ServiceNow certifications (CIS-Discovery, CIS-HAM, CIS-SAM, Application Developer).
Experience with ServiceNow Software Asset Management (SAM) and license optimization.
Knowledge of cloud asset discovery (AWS, Azure, Google Cloud Platform).
Experience with ServiceNow Performance Analytics and custom reporting solutions.
Exposure to CI/CD pipelines for ServiceNow (Azure DevOps, Jenkins, Git-based version control).
Experience with ServiceNow App Engine Studio and Flow Designer.
Knowledge of network discovery protocols (SNMP, WMI, SSH, JDBC).
Familiarity with IT asset management standards (ISO 19770, ITIL 4).
Experience with ServiceNow Event Management and operational intelligence.
Understanding of vulnerability management integration with CMDB.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: apexsan
- Position Id: BHJOB2374_3032778
- Posted 13 hours ago
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