Process Analyst
Location: San Antonio, TX
Duration: 12 months
Pay Rate: $35.00/hr
The Process Analyst evaluates, analyzes, and improves business processes to enhance operational performance and efficiency. This role gathers and analyzes data, develops process improvement strategies, and collaborates with stakeholders to implement measurable business improvements.
The analyst will leverage data analysis, process mapping, Lean methodologies, and process optimization techniques to support enterprise initiatives and improve operational outcomes.
This position works closely with cross-functional teams to monitor key performance indicators (KPIs), identify risks, and implement sustainable process improvements.
Location: Onsite - USAA Campus
Employment Type: Contract
Hours: 8 hours per day
Key Responsibilities
Process Improvement & Strategy
Develop and implement strategic business process improvement initiatives aligned with enterprise objectives.
Analyze existing processes and identify opportunities to improve efficiency, performance, and customer outcomes.
Apply Lean, Business Process Management (BPM), and quality improvement methodologies to optimize processes.
Lead solution development and create business cases for process improvement initiatives.
Data Analysis & Reporting
Analyze complex operational and business data to identify trends and improvement opportunities.
Develop metrics and reporting to track process performance and operational outcomes.
Present insights and recommendations to stakeholders in clear and actionable formats.
Process Management & Governance
Monitor process performance through KPIs and control limits.
Identify operational risks and implement process controls to mitigate compliance or operational risks.
Ensure processes align with regulatory, risk management, and enterprise standards.
Stakeholder Collaboration
Partner with internal teams and business leaders to identify process needs and improvement opportunities.
Develop communication plans for stakeholders and customers.
Facilitate cross-functional collaboration to ensure successful implementation of improvements.
Documentation & Process Mapping
Create and maintain detailed process documentation, workflows, and models.
Validate and update process maps to ensure accuracy and compliance with standards.
Continuous Improvement
Minimum Qualifications
Education
Bachelor's degree
OR
4 additional years of relevant experience in lieu of a degree
Experience
Minimum 6 years of experience in one or more of the following:
Business process improvement
Process engineering or optimization
Management consulting
Operational strategy or process management
Required Experience
Lean / Business Process Management methodology
Process mapping and process documentation
Data analysis and reporting
Change management and process improvement implementation
Risk and compliance process management
Top 3 Skills (Required)
1️ Business Process Improvement / Process Engineering - 6+ years
2️ Data Analysis & Business Metrics Development - 6+ years
3️ Process Mapping & Process Documentation - 6+ years
Required Technology Tools
1️ Microsoft Excel
2️ Microsoft PowerPoint
3️ Microsoft Word
Preferred:
Daily Duties Using Technology
Microsoft Excel
Analyze operational data and performance metrics
Develop reports and dashboards to monitor KPIs
Perform data analysis to identify improvement opportunities
Microsoft PowerPoint
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