Sapiens Policy Technical Lead

Remote • Posted 15 hours ago • Updated 15 hours ago
Contract Independent
12 Months
No Travel Required
Remote
$65 - $75/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Sapiens Policy
  • L2 production support

Summary

Job Summary:

  • Seeking a Senior Specialist with 7 to 11 years of experience with strong expertise in Sapiens Policy (P&C) to manage production support activities
  • The role involves handling production tickets, troubleshooting and resolving complex issues, and ensuring system stability and performance.
  • The candidate will collaborate with cross-functional teams to support integrations across Policy Billing and Claims modules, implement enhancements, and drive continuous improvements
  • Additionally, the role requires adherence to best practices, proactive monitoring, and ensuring high-quality support for the Sapiens Full Suite environment

Roles and Responsibilities:

  • Requirements elicitation, analysis, and documentation
  • Provide L2 production support for Sapiens Policy (P&C) modules, ensuring timely resolution of incidents and service requests
  • Troubleshoot and resolve complex production issues, ensuring system stability and minimal downtime
  • Collaborate with business analysts and stakeholders to understand issues and support process improvements
  • Coordinate with Billing and Claims teams to ensure seamless integration and smooth data flow across modules
  • Conduct impact analysis, system testing, and support deployment activities for fixes and enhancements
  • Monitor system performance proactively and implement corrective and preventive measures
  • Manage and prioritize production tickets, ensuring adherence to SLAs and quality standards
  • Document resolution steps, technical configurations, and knowledge artifacts for future reference
  • Support continuous improvement initiatives to enhance system performance and operational efficiency
  • Mentor junior team members and guide them on troubleshooting approaches and Sapiens best practices
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91132369
  • Position Id: 9009020
  • Posted 15 hours ago
Contact the job poster
Deepak Arora

Deepak Arora

Director @ Codinix Technologies Inc.
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