Help Desk Technician - Allegan Area

Job Description:

Help Desk Technician | Allegan, MI

Salary Range: $44,000 - $69,000 depending on experience

Are you a meticulous professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Allegan seeking experienced Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with multiple companies in Allegan seeking experienced Help Desk Technicians. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Provide technical support and troubleshooting for manufacturing software and hardware.
• Resolve user issues related to production equipment, PLCs, and SCADA systems.
• Document and track all support requests and resolutions within the ticketing system.
• Perform routine maintenance and upgrades on manufacturing IT infrastructure.
• Assist with the deployment and configuration of new technology in the production environment.
• Collaborate with engineering and operations teams to identify and resolve recurring technical problems.

Recommended Qualifications

• Associate's degree in Information Technology or related field, or equivalent work experience.
• 1-3 years of experience in a help desk or IT support role, preferably in a manufacturing environment.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking principles.
• Experience with troubleshooting hardware (e.g., PCs, printers, scanners) and software issues common in manufacturing settings (e.g., MES, SCADA, PLC interfaces).
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced manufacturing environment.

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

Help Desk Technician, IT Support Specialist, Technical Support Representative, Desktop Support Technician, IT Help Desk Analyst, Service Desk Technician, IT Support Technician, User Support Specialist, IT Support Associate, Technical Support Analyst

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
Resume
Offers
Scanners
Access
Support
BASIC
Resolutions
Interfaces
Operations
Salary
Hiring
Partnerships
Recruiting
Compensation
Operating Systems
Infrastructure
Manufacturing
Interpersonal Skills
Networking
Information Technology
Technical Support
Troubleshooting
Windows
Preparation
Software
Maintenance
Engineering
Training
Microsoft Office
Communication

Salary Package:
$ 44,000.00 - 69,000.00 (US Dollar)